Customer Service Advisor

3 days ago


BurtononTrent, United Kingdom Groomfield Recruitment Ltd Full time

Customer Service Advisor

Our extremely successful and personable client is actively seeking new Customer Service Advisors/Administrators to join their growing team. You will be working within a friendly office environment, with a company that prides itself on its fantastic trainingand coaching processes, you will be given full support from day one

Responsibilities Include:

- Establish and maintain excellent working relationships with account customers, whilst remaining flexible to be able to cover other regional areas during busy periods.
- Liaise closely with the Area Sales Manager for the region on a regular basis communicating accurate information with regard to customer enquiries.
- Process all sales orders accurately within guidelines and in a manner cost effective to the Company. As part of this process, Advisors should be responsible for managing their order book to ensure all orders are serviced as agreed.
- Resolve invoice queries within agreed limits, ensuring quotations are updated to prevent repetition.
- Deal with customer complaints promptly in accordance with company procedures using a manner that maintains a good relationship and minimises future loss of business.

Working Hours - 08:00-16:00 or 09:00-17:00 Monday - Thursday, 08:00-15:00 or 09:00-16:00 Fri with a half hour lunch.

Salary - £19,500 (starting salary)

This company is welcoming, they offer a lovely environment and a great training programme to ensure you have constant support. You will always be recognised for your hard work and will not just be a number



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