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Patient Experience Executive

3 months ago

London, United Kingdom DocTap Full time

**About Us**

DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients.

**The Role**

As a member of our Patient Experience Team you are at the forefront in making sure that our patients receive a 5 star service. You will be working from one of our brand new central London clinics. This is an excellent opportunity to join a growing, fast moving medical technology organisation where the patient is at the centre of everything we do.

**Key Responsibilities**
- Greeting patients in our clinics
- Assist doctors with any issues
- Carry out general housekeeping duties to ensure the clinic is kept clean and tidy
- Act as a chaperone for patients as required
- Raise any issues to the relevant manager

**Requirements**:

- Ideally 1 year customer service or reception experience.
- Excellent customer service skills
- Fluent in written and spoken English
- Friendly and personable manner both in person and over the telephone
- Good attention to detail
- Computer literate
- You will be working from one of our London clinics. Remote working is not available in this role.
- Full time and part time positions are available. Some weekend, early morning and evening work is required. The current earliest start is 8am and the latest finish is 8pm. Weekend work is paid an additional £2 per hour.
- You will be required to obtain a DBS check which will be arranged by us.

**Benefits & Culture**
- Full Time: £28,000 / year
- Part Time: £14 / hr midweek; £16.22 / hr weekends
- Rates inclusive of £10% performance bonus paid monthly
- 28 days holiday, inclusive of bank holidays
- 5 paid personal days
- Contributory pension
- Company sponsored events
- Access to a mental health support platform
- Excellent opportunities for promotion and career progression.
- Amazing working environment with sensational colleagues in one of our brand new London clinics.

**Salary**: £28,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee stock ownership plan
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person