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Customer Service Executive

5 months ago

Epsom, United Kingdom Kenneth Brian Associates Limited Full time

The focus of this role is to engage with customers within a contact centre environment, responding to a variety of enquiries. Specific responsibilities will include:

- Making amendments to customer details
- Handling queries regarding payments and contracts
- Identifying retention opportunities
- Resolving complaints where necessary, and escalating complex queries where necessary

To be considered for this role, you will need the following:

- Previous experience in a customer focused role
- Able to handle a high volume of inbound calls
- High levels of commitment to providing quality customer service
- IT literate, with the ability to learn new systems
- Professional communication skills, both written and verbal