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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Outcomes Executive to join our team in Epsom. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and ensuring positive outcomes for our customers.
Key Responsibilities- Manage customer accounts and resolve issues in a timely and efficient manner, adhering to our company's policies and procedures.
- Engage with customers to identify tailored solutions that meet their needs, while maintaining a high level of customer care and consideration for their financial circumstances.
- Maintain a strong understanding of Consumer Duty regulations and ensure all collections processes comply with relevant legal and regulatory requirements.
- Proven experience in a customer service, collections, or financial services role.
- Strong understanding of Consumer Duty regulations and their application in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers.
- Flexible attitude towards duties and strong time management skills.
- Proficiency with relevant software and CRM systems.
- Modern offices with parking on-site.
- Attractive pension scheme.
- Private medical cover.
- 25 days Annual Leave + Bank Holidays.
- Unrilled on-site facilities including food and gym.
- Flexi working & hybrid working pattern.
- Summer parties & Christmas events.
- Genuine career progression.
