Customer Experience Executive

6 months ago


Epsom, United Kingdom Kenneth Brian Associates Full time

Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who have a vacancy to join their Customer Experience team, on a fixed term contract for 12 months.

The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home).

Key responsibilities of the role will include:

- Managing enquiries from customers via a number of channels
- Managing and growing a portfolio of customer contracts
- Tailoring each contact to each specific customer
- Advising customers of the options available to them
- Ensuring customers are contacted within agreed SLA
- Managing customer expectations, ensuring they are met
- Liaising with other teams internally

To be considered for this role, you will need:

- Previous experience in a customer focused role
- Ability to build and maintain strong customer relationships
- High level of communication skills, both written and verbal
- Commitment to providing excellent customer service
- Computer literate with the ability to learn new systems

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £26,000.00 per month

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person



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