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Customer Loyalty Executive
3 months ago
Kenneth Brian Associates Limited is pleased to announce an exceptional opportunity for a reputable organization seeking a Customer Retention Executive to enhance their team.
In this pivotal role, you will contribute to a dedicated team focused on ensuring high levels of customer satisfaction while offering various solutions to meet customer needs.
Key Responsibilities:
- Oversee and retain a portfolio of clients nearing the conclusion of their agreements.
- Investigate product alternatives to foster customer loyalty.
- Proactively reach out to clients contemplating the termination of their agreements.
- Generate new quotations and collaborate with external stakeholders.
Qualifications:
- Demonstrated experience in a customer-focused position, ideally within Sales or Retention.
- Outstanding written and verbal communication abilities.
- Capability to thrive in a fast-paced environment.
- Strong drive and meticulous attention to detail.
- Proficiency in Microsoft Office Suite.
This organization provides a competitive salary and benefits package, along with the potential for a hybrid work arrangement following the probationary period.
We look forward to reviewing your application for this exciting opportunity.