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Customer Loyalty Executive

3 months ago


Epsom, Surrey, United Kingdom Kenneth Brian Associates Limited Full time

Kenneth Brian Associates Limited is pleased to announce an exceptional opportunity for a reputable organization seeking a Customer Retention Executive to enhance their team.

In this pivotal role, you will contribute to a dedicated team focused on ensuring high levels of customer satisfaction while offering various solutions to meet customer needs.

Key Responsibilities:

  • Oversee and retain a portfolio of clients nearing the conclusion of their agreements.
  • Investigate product alternatives to foster customer loyalty.
  • Proactively reach out to clients contemplating the termination of their agreements.
  • Generate new quotations and collaborate with external stakeholders.

Qualifications:

  • Demonstrated experience in a customer-focused position, ideally within Sales or Retention.
  • Outstanding written and verbal communication abilities.
  • Capability to thrive in a fast-paced environment.
  • Strong drive and meticulous attention to detail.
  • Proficiency in Microsoft Office Suite.

This organization provides a competitive salary and benefits package, along with the potential for a hybrid work arrangement following the probationary period.

We look forward to reviewing your application for this exciting opportunity.