Returns Administrator

5 months ago


Colchester, United Kingdom Lighthouse Personnel Ltd Full time

**Returns Administrator**
- 'Your long-term employment aims are at the heart of what we do'_

Our Client is a world leader in the development and manufacturing of wirelessly connected safety products — they offer the broadest and most complete portfolio in the industry. Our Client monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gases. These products save lives. The design, marketing, customer care, sales and production are all performed in-house at the headquarters in Calgary, AB.

**£25-33k per annum** | Mon-Fri 8:30-5 | Excellent Holiday Allowance/Company Share Scheme/Life Insurance/Pension/Company Events/Great Company Culture | Processing returns/Process improvements/Resolving Customer enquiries/Monitoring Shipments | Accuracy/Attention to Detail/Good Communicator/IT Skills/Detail Orientated | Passionate Team

Our Client are looking for a full-time Returns Administrator to receive returned products into the facility and support internal departments throughout the process. RMA (Return Merchandise Authorisation) administration is key to supporting the technical support, repair, and quality

teams to deliver world class products and service to their customers.

**Duties (include but are not limited to)**:

- Accurately processes RMA (Return Merchandise Authorisation) requests in NetSuite.
- Verify the eligibility of products for return based on warranty terms, product condition and purchase history.
- Follows department standards and procedures when processing requests and contributes to the continuous improvement of processes.
- Track and monitor the progress of RMA’s ensuring timely processing and resolution.
- Monitors daily reports related to RMA’s and works with shipping, accounting, distributors, sales representatives, and customers to resolve issues that could impact product shipment and service levels.
- Collaboratively works to resolve discrepancies in RMA information when needed.
- Works with different delivery carrier platforms to obtain documentation, including shipping labels, packing slips, and return instructions.
- Prepare and processes payments for billable RMA services.
- Assists in the retrieval of outstanding RMA products from customers when needed.
- Assists with product receiving as needed, acting as a backup to the RMA receiving administrator.
- Be prepared to embrace ad-hoc requests and support the team.
- Develops new skills and knowledge related to products and services

**Person Specification**:

- A Level or equivalent experience.
- 2+ years’ administrative experience preferably in a technical environment
- Experience working with RMA’s or with an ERP/CRM (I.e. NetSuite) system is considered an asset.
- Technical aptitude with the ability to quickly adapt and learn multiple systems.
- Intermediate Excel) spreadsheet skills
- Excellent oral and written communication ability
- Professional interpersonal and telephone skills
- Excellent organizational skills and ability to manage multiple priorities.
- High level of attention to detail and accuracy
- Ability to work independently, assume responsibility and add value by being proactive.
- Ability to adapt to a dynamic, entrepreneurial, and fast paced work environment.
- Keen interest in learning and continuous skills and personal development

Driving Licence required: No

DBS/criminal records check to be carried out by employer: Yes

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

If you are interested in the role and have further questions, please don’t hesitate to speak to one of our team members confidentially.

**Salary**: £25,000.00-£33,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person


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