Patient Services Coordinator

3 weeks ago


London, United Kingdom Entia Full time

Permanent, Full-Time, Hybrid_

At Entia we believe time is our most valuable resource.

We help improve the experience and outcomes of cancer treatment by building medical devices that enable treatment from cancer patients' homes.

We are backed by some of the UK’s leading investors and are working with globally recognised healthcare providers.

We’re looking for a Patient Services Coordinator to join our team

**What you’ll do**:

- Day-to-day coordination of patient experience on the Liberty service
- Providing information and communicating with key stakeholders in hospitals as part of establishing and supporting the service
- Training patients over video calls to instruct them on how to safely and effectively use the Liberty device
- Maintenance of the Patient Management System (Zendesk or equivalent)
- Supporting the Head of Manufacturing with processing device orders, courier service orders and stock updates in the system.
- Collaborate with the marketing team to contribute improvements to brand experience and improving customer service materials
- Regularly collect user feedback and share insights with the product team to help enhance the service
- Triaging and answering queries from a range of external stakeholders across the supply chain
- Making sure that input from patients and other stakeholders contribute to the design and improvement of service delivery

**You must have**:

- Passion for delivering outstanding patient experience
- Experience within a customer/patient facing environment
- Confident telephone and video conferencing manner and excellent written and verbal communication skills
- Awareness of importance of achieving targets
- Attention to detail

**Good to have (but not essential)**:

- Prior experience with oncology patients or working in a healthcare setting
- Understanding of safeguarding in the context of delivering a service
- Experience using a stock management system
- Knowledge of UK healthcare system

**What we can offer you***:

- The opportunity to introduce a highly innovate product to market that is going to change the way cancer therapy is delivered for millions of people
- Exposure to a highly diverse team and the opportunity to learn about any aspect of the business
- The chance to be involved in the creation and improvement of ways of working and culture across the company with far-reaching impact
- A flexible and fun work environment filled with passionate and extremely capable people
- A salary of between £25-35,000
- A market leading benefits package
- Our unique culture and ways of working



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