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IT Service Desk Administrator/1st Line Support

2 months ago

Hardwicke, United Kingdom Gardiner Bros Full time

**Job Title -** Service Desk Administrator
**Salary -** Up to £24,000 depending on experience.
**Hours** - Monday - Friday 7:00am - 15:30pm
**Location** - Hardwicke, GL2 4PH - Office Based
At Gardiner Bros & Co we offer you the opportunity to join a growing family-run business that understands how we treat people matters. We aren’t just saying this, it is reflected in the retention of our team with 22.5% of them being with us for over 5 years and 3.5% over 20 years plus across both our Warehouse and offices.
Last year we distributed over 3.2million products and this is set to increase over the next few years. Accordingly, we have acquired an additional 2 Warehouses giving us an extra 170,000 Square feet of warehouse distribution & office space.
Due to ongoing growth at Gardiner Bros, we have a new exciting opportunity for someone to make their first steps into a career in IT, as a Service Desk Administrator. This would suit someone who has an interest in IT or looking to move into an IT role, from Customer Services or other roles where you have been supporting people.**What are we looking for in a Service Desk Administrator?*
The key things we are looking for in our service desk Administrator is a proactive individual who is organised and able to deal with a variety of different tasks as well as strong customer service and communication skills, ability to talk to people of all levels and a want to learn and develop their IT skills and knowledge.**What will the Service Desk Administrator role entail?*
Our IT team use a ticketing system and support IT operations and the software development team, covering a broad range of queries. The Service Desk Administrator is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.
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**Ensuring all requests are logged and processed through to resolution and keeping the end user updated.**
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- Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
- Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
- Supporting IT team with end user devices across the business such as, laptops, mobile devices, etc.
- Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.

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What we offer in return**:
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- Generous discounts on all the products we supply
- Life Assurance
- Company pension
- Discounted Gym Membership
- Free Mortgage advice & £0 Broker Fee
- Great opportunities for progression
- Exposure to some of the biggest brands i.e., Sketchers, Crocs, Puma, Dickies, Hush puppies, etc.
- Positive and an inclusive business to work for, don’t just take our word for it - check out our reviews.

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**Salary**: £20,000.00-£24,000.00 per year