Contract Administrator 1st Line Support

5 days ago


Remote, United Kingdom Robert Heath Heating Ltd Full time

**Reporting to**

Admin Team Manager

**Location(s)**

Remote Worker

**Hours**

40 hours per week

£25,000 with potential to progress to £28,000 per year

Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.

We are looking for a passionate and motivated administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers and contact centre teams, to deliver a seamless client experience.

MAIN DUTIES & RESPONSIBILITIES

1. Communicating verbally and in writing with customers and clients

2. Complaint Resolution

3. Dealing with incoming and outgoing communications

4. Accurately recording notes on our system

5. Data entry, retrieval, and database management

6. Utilising empathy when liaising with vulnerable customers

7. A calm approach to objection handling

8. Proactively own issues through to resolution

9. Initiative to bring solutions not problems

10. Managing client expectations

11. Liaising with 3rd parties and clients to ensure job programmes are met

**MAIN DUTIES & RESPONSIBILITIES**

1. Monitor and manage Works in Progress

2. Adhering to Contractual Compliance

3. Accurately recording notes on our system

4. Accurate data entry to deliver our duty of care

5. Utilising empathy when liaising with vulnerable customers

6. An important cog in a big machine

7. A calm approach to objection handling

8. Proactively own issues through to resolution

9. Initiative to bring solutions not problems

10. Managing client expectations

**KEY SKILLS **ESSENTIAL

Outstanding customer service skills

Excellent interpersonal and communication skills

Ability to work to deadlines

Good problem solving skills

Ability to work well as part of team and independently using own initiative

IT Skills - Microsoft Word, Excel, Outlook or similar

**DESIRABLE**

Objection handling

Strong organisational skills and the ability to prioritise workloads

Ability to communicate with internal and external employees at all levels

**EXPERIENCE **ESSENTIAL

Working in a customer service / help-desk / contact center environment

**DESIRABLE**

Working within heating, plumbing or construction industries

Working within the social housing / maintenance sector

Engaging with people with different needs and backgrounds

**EDUCATION / QUALIFICATIONS**

**ESSENTIAL**

5 GCSEs grade A*-C (or equivalent)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- working within a heating related role is essential: 1 year (required)

Reference ID: Contract Administrator



  • Remote, United Kingdom Red Seven Full time

    1st and 2nd Line Software Support Engineer. Also called Application Support role. The company are an established software house that develop a range of enterprise software solutions They are looking for an Application / Software Support engineer with experience in Ms-SQL. The company offer a great place to work. They have incredibly low staff turnover due...


  • Remote, United Kingdom Airalo Full time

    Airalo is looking for a talented and motivated **Senior Contract Administrator** to join our team and support our growth as we expand into multiple additional global markets while building our B2B & B2B2C offerings. In this role, you will have the opportunity to be one of the first members of the legal team, working closely with the head of our Legal...


  • Remote, United Kingdom Jumar Solutions Full time

    **Administrator - HR - Contract**: Administrator - HR - Contract Key Responsibilities - Issue of Offer Letters and Contracts of Employment - Employment Reference checking - Provisioning of Kit (laptop, phone etc) - Organised, calm under pressure, confident and have a great work ethic to complete tasks and succeed. - Ability to prioritise and proactively...

  • Lead Quality Officer

    7 months ago


    Remote, United Kingdom 1st Awards Full time

    Due to growth, 1st Awards are looking to recruit a Lead Quality Officer to manage the Internal Quality Assurance (IQA) team and support the compliance aspect of the business. This is a 0.4 permanent post and the salary is pro-rata. - Experience of Internal Quality Assurance within an End Point Assessment Organisation environment - A recognised Level 4...


  • Remote, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...

  • Administrator

    6 months ago


    Remote, United Kingdom POPS Full time

    **Job Title: Administrator** **Duration: Permanent** **Salary: £14.30** **Hours: 18 hours per week** **Location: Home Based** **PURPOSE OF THE POST** The post holder will provide administrative support for two POPS’ Operation Managers, to ensure smooth day to day running of POPS’ projects. The post holder will be responsible for the gathering and...

  • Administrator

    7 months ago


    Remote, United Kingdom POPS Full time

    **Job Title: Administrator** **Duration: Permanent** **Salary: £14.30** **Hours: 18 hours per week** **Location: Home Based** **PURPOSE OF THE POST** The post holder will provide administrative support for two POPS’ Operation Managers, to ensure smooth day to day running of POPS’ projects. The post holder will be responsible for the gathering and...


  • Remote Nationwide, United Kingdom Curo Services Full time

    Job Description Field Engineer: 1st Line, Troubleshoot, Install, Dell, HP, Desktop - (RL7647) Our Global Client is looking for Field Engineer's with 2+ years of experience in a PC field service environment or PC field Workshop environment for multiple locations within UK. Start Date: March 2024Duration: 50 days (initially)Pay Rate: £112.75/day...


  • Remote, United Kingdom Shaw Trust Full time

    **Job Title**: Recruitment Administrator **Location**: Peripatetic with home as the base **Contract**: Full-Time (Part-time and flexible roles considered) **Hours**: 40 hours per week **Salary**: £23,000 (or pro-rata based on hours) Homes2Inspire Ltd are proud to be a part of Shaw Trust Group, a charity helping to transform the lives of young people...


  • Remote, United Kingdom Love Care Recruitment Full time

    **Systems Administration Support - Leading Children’s Movement & Development Gym** **Remote: Monday-Friday (40 hours, initial 9 month contract)** **Salary: Offering up to £27k** We are supporting the recruitment for a Systems Administration Support to join an industry leading brand within the child fitness sector. We are looking for someone who is...


  • Remote, United Kingdom AWD Recruitment Limited Full time

    Administrator / Customer Service Administrative Assistant who is customer focussed with excellent administrative, interpersonal and communication skills is required for a well-established health consultancy company. **SALARY**: £20,319 per annum (pro rata for contract position) + Benefits **LOCATION**: Remote Working / Home-Based **JOB TYPE**: There is a...


  • Remote, United Kingdom Encouraging Women into Franchising Full time

    **EWiF Business Support Administrator** Make a difference to women in business! **Salary & hours** £28,000 pro rata (full time equivalent) 15 hours per week, approx. 9am - 12pm - but this can be flexible. The hours you work can be flexible once agreed with our Managing Director. Remote working with some work-based trips throughout the year. **About...

  • Project Administrator

    7 months ago


    Remote, United Kingdom CY Executive Resourcing Full time

    **We are currently recruiting a contract role which requires an immediate start with one of our highly reputable clients as a Project Administrator. This role will initially be for 3 months (with the potential to extend to 6 months). The role involves working remotely.** - **The ability to meet all deadlines efficiently.**: - **Providing administrative...


  • Remote, United Kingdom Action for Children Full time

    Action for Children **Role: Team Leader Administration** **Salary**: £25,600 per annum **Contract/Hours**: Permanent - Full-Time - 35 hours a week. **Location**: Remote **Benefits**:29 days annual leave PLUS bank holidays, excellent training and development opportunities, flexible maternity, adoption, and paternity packages, up to 7% employer...


  • Remote, United Kingdom ESPHR Full time

    Are you an experienced Administrator who’s passionate about delivering effective business support to colleagues and clients? ESP Law Ltd was acquired by Marlowe PLC in early 2021 and is now part of expanding group of businesses under the WorkNest banner. Our team is growing fast, so we’re looking for a passionate Business Support Administrator to join...

  • Payroll Associate

    4 days ago


    Remote, United Kingdom Giant Professional Limited Full time

    **About us** Giant Professional Limited is a medium business in TECHNOLOGY_INFORMATION. We are customer-centric, fast-paced, professional and our goal is to help organisations more effectively manage their workforce and with our people at the heart of what we do, we engage internally and externally with honesty and empathy. Our work environment...


  • Remote, United Kingdom Phlexglobal Ltd Full time

    Phlexglobal is the leading technology and services organisation for clinical and regulatory matters with a focus on helping clients to master their digital agenda via proven AI solutions. Phlexglobal combines software and leading expert services to offer a unique solutions portfolio with easy to achieve automation via data generation that lifts organisations...


  • Remote, United Kingdom International Medical Group Full time

    **ROLE**:Sales Support Administrator **LOCATION**: Cardiff [Hybrid] or Remote Temporary role for 4 months **July start** As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people...

  • Panel Administrator

    3 days ago


    Remote, United Kingdom Credo Care Full time

    **COMPANY WIDE PANEL ADMINISTRATOR/ADMINISTRATOR, MIDLANDS** **Home based in Midlands region** **£21,000 - £23,000 per annum** **Full time - 37.5 hours per week** **25 days’ annual leave per annum plus bank holidays and additional days over Christmas/New Year** **Company** Credo Care is a well-established and leading Independent Fostering Agency,...


  • Remote, United Kingdom SCOTT GROUP Full time

    Remote Manufacturing Full time Fixed Term Contract **Salary**: Market Rate**Hours**: 08:30 - 17:00, Monday - Friday**Contract**:Temporary, initially for 6 months**Your role**: **Key Responsibilities**: - Provide administrative support to the Commercial Manager and the commercial team. - Assist in the preparation and coordination of commercial...