1st 2nd Line Software Support

5 months ago


Remote, United Kingdom Red Seven Full time

1st and 2nd Line Software Support Engineer. Also called Application Support role.

The company are an established software house that develop a range of enterprise software solutions

They are looking for an Application / Software Support engineer with experience in Ms-SQL.

The company offer a great place to work. They have incredibly low staff turnover due to providing an excellent working environment and culture to continue to grow and develop your career.

Job Role
- provide support over the phone or via remote desktop software, clients resolve issues
- follow instructions and guidance in Confluence to find a fault or set up a system
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers

**Skills**:

- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- strong problem-solving skills
- the ability to prioritise your workload
- Ideally have experience in support or a familiarity with software and working in a technical environment.
- Be familiar with a ticketing system for the receipt of issues and updating with internal notes of your actions and communications with the client
- The role is mainly for a remote position, although there may be times when you would be required to travel to a clients site or attend team meetings
- Ability to translate technical information to varying levels of end-user literacy.

**Job Type**: Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: Remote

Reference ID: mh47455



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