Customer Support and Training Representative

2 weeks ago


Cambridge, United Kingdom Intelligent Fingerprinting Full time

Company: Intelligent Fingerprinting Ltd

Location: Cambridge, UK

Intelligent Fingerprinting Ltd is a leading biotechnology company that develops and manufactures innovative fingerprint drug screening solutions. We are seeking a Customer Services and Training Representative to join our growing team in Cambridge.

Key Responsibilities:

- Ensure timely and effective response to customer inquiries and issues
- Develop and implement customer service and training processes and procedures
- Provide training to customers and distributors on the use of our products
- Continuously improve the customer experience by identifying and addressing areas for improvement
- Develop and maintain positive relationships with key customers and stakeholders
- Act as a liaison between customers and internal teams to ensure customer needs are being met
- Monitor and report on customer service and training metrics

**Requirements**:

- Proven track record of delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Knowledge of biotechnology or pharmaceutical industries preferred

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Intelligent Fingerprinting - Customer support and training representative.



  • Cambridge, United Kingdom Intelligent Fingerprinting Full time

    Company: Intelligent Fingerprinting Ltd Location: Cambridge, UK Intelligent Fingerprinting Ltd is a leading biotechnology company that develops and manufactures innovative fingerprint drug screening solutions. We are seeking a Customer Services and Training Representative to join our growing team in Cambridge. Key Responsibilities: - Ensure timely and...

  • Graduate Customer Support Representative

    Found in: Talent UK 2A C2 - 1 week ago


    Cambridge, United Kingdom SoCode Limited Full time

    Graduate Customer Support Representative |28-32K | Cambridge – Hybird Company Overview:Our client is a cutting-edge AI technology company dedicated to pushing the boundaries of innovation. They are at the forefront of developing groundbreaking solutions that revolutionise various industries.Position Overview:We are seeking a dynamic Customer Support...


  • Cambridge, United Kingdom SoCode Limited Full time

    Graduate Customer Support Representative |28-32K | Cambridge – Hybird Company Overview: Our client is a cutting-edge AI technology company dedicated to pushing the boundaries of innovation. They are at the forefront of developing groundbreaking solutions that revolutionise various industries. Position Overview: We are seeking a dynamic Customer Support...

  • Graduate Customer Support Representative

    Found in: Whatjobs ES C2 - 1 week ago


    Cambridge, United Kingdom SoCode Limited Full time

    Graduate Customer Support Representative |28-32K | Cambridge – Hybird Company Overview:Our client is a cutting-edge AI technology company dedicated to pushing the boundaries of innovation. They are at the forefront of developing groundbreaking solutions that revolutionise various industries.Position Overview:We are seeking a dynamic Customer Support...


  • Cambridge, United Kingdom Pitman Training Full time

    As a Training Centre Administrator & Learning Coach, you will be accountable for supporting the delivery and of courses and programmes and take responsibility for the day-to-day running of the Training Centre in conjunction with the Learning Coach. This is a busy job and the ability to multi task is essential. Summary of main duties (not an exhaustive...


  • Cambridge, United Kingdom The One Group Full time

    Are you passionate about technology, customer satisfaction, and looking for an exciting opportunity to contribute to a cutting-edge Cambridge-based startup? Look no further! My client is on the lookout for a dynamic individual to join them as a Customer Success Representative They are a forward-thinking technology startup at the forefront of innovation in...


  • Cambridge, United Kingdom Reed Business Support Full time

    Mortgage Telesales Representative required for mortgage brokerage. They are part of the UK’s largest mortgage broker network and provide their clients with the highest level of service. This is a part-time position (2 days a week) for 3 months, and then reviewable depending on success. Main Responsibilities: - Contacting potential clients to arrange a...


  • Cambridge, United Kingdom International Heroes Full time

    **Summary** - £35-40k + commission + benefits - 4.5 day work week (finish at 12pm on Fridays and 4.30pm the other days!) - Cambridge Area (on site for training, after which hybrid is possible) - On-the-job training - Open career progression path We are seeking a motivated Technical Sales Representative to join the world’s leading designer and...

  • Spectroscopy Sales Representative

    Found in: beBee S GB - 2 weeks ago


    Cambridge, United Kingdom Taylorollinson Full time

    Spectroscopy Sales Representative Location: Cambridge (Hybrid) Are you a spectroscopy enthusiast considering a career away from the laboratory? Whether this is your first commercial scientific role or if you fancy a change of scenery, apply today to kick-start or enhance your career in technical sales. As a Spectroscopy Sales Representative you will be...


  • Cambridge, United Kingdom Wellcome Sanger Institute Full time

    Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity's greatest challenges. The Sequencing Operations (SeqOps) Technical Administration team has an exciting opportunity for someone with a biology background and customer service...

  • Customer Support Engineer

    Found in: beBee S GB - 3 weeks ago


    Cambridge, United Kingdom Acs Business Performance Ltd Full time

    The Customer Support / Service Engineer will support the company's products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company's products.The role...

  • Product Support Representative

    Found in: beBee S GB - 3 weeks ago


    Cambridge, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Medical Sales Representative

    Found in: beBee jobs GB - 3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom AstraZeneca UK Full time

    At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you're our kind of person.As a medical sales...

  • Customer Service Specialist

    Found in: beBee S GB - 3 weeks ago


    Cambridge, United Kingdom Universal Business Team Full time

    We are looking for a qualified Customer Service Specialist to join a busy family run SME business based in South Cambridge. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices click apply for full job...


  • Cambridge, United Kingdom Redline Group Ltd Full time

    An exciting new opportunity for a Customer Support Engineer has arisen with our client in Cambridgeshire.As the Customer Support Engineer in Cambridgeshire, you will support the company's products in the field and to commission systems worldwide. This role will require someone with strong technical ability, comfortable with customer facing and who can gain a...


  • Cambridge, Cambridgeshire, United Kingdom ACS Performance Full time

    The Customer Support / Service Engineer will support the company's products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company's products. ...


  • Cambridge, United Kingdom Demob Job Ltd Full time

    I am currently recruiting for a **Customer Support Engineer** to join my client’s printing business based in Cambridge, this is an exciting role where no two days would be the same. As a **Customer Support Engineer**, you will be joining an established team, with a mixture of office based duties and worldwide travel. This is an exciting time to join my...


  • Cambridge, United Kingdom Change Grow Live Full time

    Overview: Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best. We are looking for people who can will help us to engage with those who access our services, making sure their voices are heard and...


  • Cambridge, United Kingdom Eclectic Recruitment Full time

    I am currently recruiting for a Business Development Representative to work for a fantastic software company based in Cambridge. The role is a new hire to work with the company’s growing sales team. The role is a full-time permanent position and will offer full flexibility to work from home or in the office. This is covering the American market,...


  • Cambridge, United Kingdom Universal Business Team Full time

    We are looking for a qualifiedCustomer Service Specialistto join a busy family run SME business based inSouth Cambridge.You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to...