Product Support Representative

1 month ago

Cambridge, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At Worldpay youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The ecommerce integration team is part of a wider omni-channel solutions team supporting our customers integrating to Worldpayâs payment solutions. 

What you will be doing

You will provide expert technical advice and support to Gateway E-commerce customers and prospects. Advice provided will include in-depth integration instructions for the Gateways and advice as to the best methods of integration to meet the customerâs requirements, all aspects of customisation available on the platforms, advice on shopping carts and how they can be used and integrated with Worldpay.

  • Provide expert advice and support to our Customers and Prospects for their eCommerce channel.

  • Provide pre-sales support to internal teams

  • Become an expert in our gateway products and how they integrate to other systems

  • Understand the regulatory controls and audit requirements needed to comply with Worldpay, FCA, PCI and legal policies and standards.

  • Administer account amendments and advice on the best solutions to meet customer requirements.

 What you bring

  • You will have excellent communication skills, organisational skills, attention to detail and telephone manner

  • Ability to work in a fast-paced business environment.

  • Capable of adapting to new processes and use new products whilst applying analytical and problem-solving skills enabling our customers to have the best experience possible.

  • Knowledge of at least 1 programming/scripting language. e.g. PHP, .Net, Ruby, Java, Python, JavaScript

  • Analytical approach to problem solving

  • Great written and verbal communication skills

  • Team player but able to manage personal work stack

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • A fantastic range of benefits designed to help support your lifestyle and wellbeing

  • A broad range of professional education and personal development opportunities

  • A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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