Implementation Support Representative

3 weeks ago

Cambridge, United Kingdom Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Science
**Travel Percentage**:
0%

*12 month Fixed Term Contract*

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

We are setting up a new team to manage customer migrations in our wider omni-channel solutions team. The team will be working on a number of product driven initiatives to migrate customers onto our new platforms for gateway and POS

**What you will be doing**

You will part of a team who will be responsible for technically migrating our existing customers from FIS legacy platforms to our latest payment platforms.

You will be working with these customers to identify their requirements and provide a roadmap to achieve a successful migration.

During the migration, you will support the customer by providing technical advice regarding the integration and assist the customer with their testing in test and production.
- To become a product expert on our latest gateway products
- To work with the team manager to identify improvements in the integration process that could help customers integrate more quickly
- Work with the product team to understand the latest technologies available on the new gateway products

**What you bring**:

- Previous experience of working in a technical support environment
- Likely to have graduated recently or in last couple of years
- Experience of e-Commerce support
- Proactive and analytical approach to problem solving
- Ability to work on multiple projects concurrently

**Added bonus if you have**:

- POS and / or acquiring experience
- Previous experience of migrations
- Project management skills

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Varied and challenging work to help you grow your technical skillset

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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