Customer Support and Training Representative

3 weeks ago


Cambridge, United Kingdom Intelligent Fingerprinting Full time

Company: Intelligent Fingerprinting Ltd

Location: Cambridge, UK

Intelligent Fingerprinting Ltd is a leading biotechnology company that develops and manufactures innovative fingerprint drug screening solutions. We are seeking a Customer Services and Training Representative to join our growing team in Cambridge.

Key Responsibilities:

- Ensure timely and effective response to customer inquiries and issues
- Develop and implement customer service and training processes and procedures
- Provide training to customers and distributors on the use of our products
- Continuously improve the customer experience by identifying and addressing areas for improvement
- Develop and maintain positive relationships with key customers and stakeholders
- Act as a liaison between customers and internal teams to ensure customer needs are being met
- Monitor and report on customer service and training metrics

**Requirements**:

- Proven track record of delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Knowledge of biotechnology or pharmaceutical industries preferred

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cambridge: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Intelligent Fingerprinting - Customer support and training representative.



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