Customer Support and Training Representative
3 weeks ago
Company: Intelligent Fingerprinting Ltd
Location: Cambridge, UK
Intelligent Fingerprinting Ltd is a leading biotechnology company that develops and manufactures innovative fingerprint drug screening solutions. We are seeking a Customer Services and Training Representative to join our growing team in Cambridge.
Key Responsibilities:
- Ensure timely and effective response to customer inquiries and issues
- Develop and implement customer service and training processes and procedures
- Provide training to customers and distributors on the use of our products
- Continuously improve the customer experience by identifying and addressing areas for improvement
- Develop and maintain positive relationships with key customers and stakeholders
- Act as a liaison between customers and internal teams to ensure customer needs are being met
- Monitor and report on customer service and training metrics
**Requirements**:
- Proven track record of delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Knowledge of biotechnology or pharmaceutical industries preferred
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Intelligent Fingerprinting - Customer support and training representative.
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