Customer and Technical Support Rep

4 weeks ago

Cambridge, United Kingdom Viridian Solar Full time

**About Us**
Viridian Solar is a market leader for roof-integrated solar panels in the UK with recent success in opening new opportunities in Europe. Our aesthetic in-roof solar panels are now commonplace on new homes. Viridian Solar is fast-growing company with exciting times ahead and releasing new products in 2023.

We’ve joined forces with Marshalls PLC, UK’s leading manufacturer of hard landscaping - bringing strong values together. Our brands are synonymous with quality; whilst also caring for the environment and communities in which we operate.

**About the Role**
This job is based in our modern offices, and involves working with our talented team.

Growth has created an exciting new opportunity in our expanding support team. You will be responsible for ensuring that when our customers place orders they are correct and properly loaded onto the ERP system as well as being the main point of contact our customers reach out to when they have questions regarding our products. You will be the person that our customers naturally turn to when they need help with pretty much anything. Questions may be to do with installation or commissioning, handling warranty claims, issuing spare components or arranging training with our site Technical Support Manager. Enquiries that you will field, range from use of new products to dealing with the aging equipment that has been installed for many years.

You are customer-focused and will communicate effectively with people in our purchasing and despatch teams. Training will be given in the use of the ERP system. Experience in a customer facing role, perhaps sales would be an advantage. You will have a knowledge of electrical installation practice. You will be able to give accurate, helpful technical explanations to electricians, roofers or householders. Some communication will be written, and some over the phone. We will train you in the specifics of our products, and so your aptitude for communication and delivering excellent customer experience is more important than your current knowledge or training.

**Responsibilities**:

- Point of contact for inbound orders and post sale product queries, representing the company in a positive light
- Checking and optimising customer orders and entering them on the system
- Booking transport - UK pallet line, full lorries and International deliveries
- Obtaining forecast information from our customers and understanding their needs
- Providing written and spoken technical support to a range of enquiries
- Maintaining accurate records of enquiries
- Developing and issuing written support materials
- Investigating and solving problems and complaints
- Occasional visits to site to help with electrical or installation issues

**Attributes**
- Organised and accurate
- Excellent communication and interpersonal skills both verbally and in writing
- Familiar with Microsoft Office
- Knowledge of electrical practice
- Experience in related areas of industry or work
- Ability to diagnose faults and offer solutions
- Professional and courteous manner

If you are interested and want to know more, please send a brief CV and covering letter explaining why you would like to join Viridian Solar in this role.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- CAMBRIDGE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Viridian Solar Customer and Technical Support Rep
Expected start date: 01/03/2023

  • Customer and Technical Support Rep

    2 weeks ago

    Cambridge, United Kingdom Viridian Solar Full time

    **About Us** Viridian Solar is a market leader for roof-integrated solar panels in the UK with recent success in opening new opportunities in Europe. Our aesthetic in-roof solar panels are now commonplace on new homes. Viridian Solar is fast-growing company with exciting times ahead and releasing new products in 2023. We’ve joined forces with Marshalls...

  • Customer and Technical Support Rep

    2 weeks ago

    Cambridge, United Kingdom Viridian Solar Full time

    **About Us** Viridian Solar is a market leader for roof-integrated solar panels in the UK with recent success in opening new opportunities in Europe. Our aesthetic in-roof solar panels are now commonplace on new homes. Viridian Solar is fast-growing company with exciting times ahead and releasing new products in 2023. We’ve joined forces with Marshalls...

  • Renewals Sales Rep

    3 days ago

    Cambridge, United Kingdom Redgate Software Ltd Full time

    Overview: **Re** **newal Sales Representative** Redgate software is looking for a Renewal Sales Representative to join our Sales team, working with our AMER based customers. You’ll be supporting the AMER team to help maintain our strategic renewals and identify further growth opportunities within those accounts too. Hours for this role is 12pm to 9pm...

  • Customer Service

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    A Service Engineer with a technical background encompassing fault finding and commissioning of Electronic and Mechanical systems and who is happy to travel Worldwide (25% of time), will join an award-winning technology company, market leaders in the design and manufacture of thermal imaging equipment. The Service Engineer will ideally hold a formal...

  • Technical Customer Support

    4 days ago

    Cambridge, United Kingdom The HireWorks Full time

    We’re working with a fantastic company who are looking for someone to join their Customer Support team in a technical field based role where you will go out to customers homes to deliver and install new products. **Typical duties would include**: - Driving to and installing the companies products into customer homes. - Responding to emergency call outs...

  • Customer Service Manager

    2 months ago

    Cambridge, United Kingdom Exact Sourcing Ltd Full time

    An exciting opportunity has arisen for a Customer Service Manager to join this growing business to help drive and promote proactive client engagement and use data to improve and change the way that they respond and interact with their clients. As the Customer Service Manager, you will be overseeing the customer service and commercial team looking at helping...

  • Customer Service Officer

    2 months ago

    Cambridge, United Kingdom Comity Recruitment Full time

    Comity Recruitment on behalf of it's client is looking for a Customer service Rep/advisor for Car Park Shop. No Experieince required as full training will be given. However, If you have experience in a customer service environment it will be an advantage. The role is based at Addenbrookes Hospital, you will require strong communication skills and an...

  • Technical Customer Specialist

    2 months ago

    Cambridge, United Kingdom TEC PARTNERS LIMITED Full time

    TEC partners are excited to be working with a biotechnology company that has been providing scientific glassware and laboratory instruments for decades. They provide chemistry equipment for safer, cleaner, greener, and more productive chemical research.They are looking to recruit a Technical Customer Specialist. **Technical Customer Specialist...

  • Technical Support Engineer

    4 days ago

    Cambridge, United Kingdom The One Group Full time

    Product Support Engineer Cambridge / UK Remote £28k-£40k Please note this is not an IT Support position and are not looking for someone with an IT Support background. This is technical product support and are looking for someone with previous product support experience, or a STEM / Computer Science graduate. **The Role**: - Provide Technical Support...

  • Technical Support Specialist

    3 weeks ago

    Cambridge, United Kingdom On Target Recruitment Ltd Full time

    The Company:  A leading UK distributor  A cutting edge portfolio of products  A company showing continual growth  A private company with flat structure and no hierarchy  Fantastic career opportunity  The Role of the Technical Support Specialist    Our client is a leading UK distributor of advanced life science research products  As a...

  • Technical Support Specialist

    2 weeks ago

    Cambridge, United Kingdom On Target Recruitment Ltd Full time

    The Company:  A leading UK distributor  A cutting edge portfolio of products  A company showing continual growth  A private company with flat structure and no hierarchy  Fantastic career opportunity  The Role of the Technical Support Specialist    Our client is a leading UK distributor of advanced life science research products  As a...

  • Technical Support Specialist

    2 weeks ago

    Cambridge, United Kingdom On Target Recruitment Ltd Full time

    The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist   Our client is a leading UK distributor of advanced life science research products As a Technical Support...

  • Technical Support Specialist

    3 weeks ago

    Cambridge, United Kingdom On Target Recruitment Ltd Full time

    The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist   Our client is a leading UK distributor of advanced life science research products As a Technical Support...

  • Customer Support Engineer

    3 weeks ago

    Cambridge, United Kingdom Tait - Europe, Middle East and Africa Full time

    BackgroundTait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries including; public safety agencies, government services, utilities, extractive industries and urban transport providers. Across the world, users of Tait products and services are better able to...

  • Customer Support Engineer

    2 weeks ago

    Cambridge, United Kingdom Tait - Europe, Middle East and Africa Full time

    BackgroundTait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries including; public safety agencies, government services, utilities, extractive industries and urban transport providers. Across the world, users of Tait products and services are better able to...

  • Technical Support Specialist

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom On Target Recruitment Ltd Full time

    A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining...

  • Technical Coordinator

    1 day ago

    Cambridge, United Kingdom Technical Moves Full time

    A multiple award-winning residential developer has a several positions available for a technical coordinator for sites in Cambridgeshire. You will be joining a company who truly value their employees, whilst developing a portfolio of award-worthy developmentsites, boasting a lucrative package all whilst working with a fun, supportive team They have several...

  • Service and Customer Support Co-ordiantor

    3 days ago

    Cambridge, United Kingdom PLATFORM SUPPORT SERVICES Full time

    Platform Support Services 6 Arthur Court, Norman Way Over Cambridge CB24 5AL We are seeking a conscientious highly organised Service support co-ordinator to join our team. Previous experience in the Transport Industry would be preferable. As a support co-ordinator, you will play a crucial role in maintaining accurate records, scheduling, processing job...

  • Technical Support Engineer

    2 weeks ago

    Cambridge, United Kingdom SoCode Limited Full time

    Technical Support Engineer | 40-50K | Hybrid | Cambridge Our client is a leading provider of innovative solutions within the inkjet industry. Their cutting-edge technology and commitment to excellence have positioned us as a key player in the market. They specialize in delivering high-quality printing solutions to our diverse clientele worldwide. Position...

  • Technical Support Engineer

    2 months ago

    Cambridge, United Kingdom SoCode Limited Full time

    Technical Support Engineer | 40-50K | Hybrid | Cambridge Our client is a leading provider of innovative solutions within the inkjet industry. Their cutting-edge technology and commitment to excellence have positioned us as a key player in the market. They specialize in delivering high-quality printing solutions to our diverse clientele worldwide. Position...