Customer Service Manager

2 weeks ago


Cambridge, United Kingdom Exact Sourcing Ltd Full time

An exciting opportunity has arisen for a Customer Service Manager to join this growing business to help drive and promote proactive client engagement and use data to improve and change the way that they respond and interact with their clients.
As the Customer Service Manager, you will be overseeing the customer service and commercial team looking at helping your team further develop upon their customer service and be responsible for monitoring and reporting on all the sales activity.
This newly created role of Customer Service Manager would suit someone that is really good at developing processes, using numbers to know where to offer training, support and improvement and encouraging change in the way that people do their work.
Working with a supportive and dynamic Director you will be able to share your experience, knowledge whilst being hands on to affect this change.If you are looking for autonomy, creativity and support in fast paced environment, this role could be a good fitfor you.
**As the Customer Service Manager you will be**:

- Ensuring KPI’s are recorded and monitored
- Overseeing recruitment, selection and the onboarding process
- Managing team Performance
- Working on key projects
- Monitoring sales activity and supporting internal sales reps

**As the Customer Service Manager, you will have**:

- Proven experience in a similar role
- Experience in managing customer relationships
- Exceptional organisational and communication skills at all levels
- A passion for delivering success
- Efficient time management skills

Exact Sourcing is an equal opportunities employment agency.


  • Customer Service

    7 days ago


    Cambridge, United Kingdom The Recruitment Co Full time

    We are currently recruiting for retail sales assistants to join a well known gambling company in one of their shops in Cambridge. £10.10 per hour Monday - Sunday - 40 hours a week - flexi shifts between 8am and 10pm - rota in advance We want people who love talking and getting to know customers. Staying calm under pressure, you must constantly look for ways...

  • Customer Service

    4 weeks ago


    Cambridge, United Kingdom Interaction Recruitment Full time

    Customer Service Advisor Cambridge £22,000 to £28,000 Excellent Benefits - Hybrid working (2 days in the office 3 from home) 26 days holiday plus Bank Holidays Private medical Profit share On-site parking Previous experience within a customer service environment A proactive mindset and have a desire to offer exceptional service to customers in a...


  • Cambridge, United Kingdom Royal Voluntary Service Full time

    Retail Customer AssistantAddenbrooke's Hospital, CambridgeOverviewRoyal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend...


  • Cambridge, United Kingdom Revvity Full time

    We are currently looking for a Customer Service/Support Specialist with fluency in German (reading and writing). The role is hybrid, with a requirement to be in our Waterbeach office on a Wednesday each week currently. This role will be responsible for interfacing with and supporting internal and external customers with all aspects of order processing...


  • Cambridge, United Kingdom 1st Choice Recruitment Full time

    Customer Service Host / Service Advisor Cambridge £25,000-£26,000 Full Time / Permanent My client based in Cambridge is seeking a Customer Service Host / Service Advisor to join their depots based in Cambridge. As a Service Advisor you will be a pivotal member of the front-of-house team ensuring a flow of information from the workshop to customers,...


  • Cambridge, United Kingdom Royal Voluntary Service Full time

    Retail Senior Customer AssistantMeadows Community Centre, Cambridgeshire OverviewRoyal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the...


  • Cambridge, United Kingdom Swanstaff Recruitment Ltd Full time

    Are you an experienced Customer Service Advisor looking for a new opportunity in the Cambridge area? Swanstaff Recruitment is currently looking for a Customer Service Advisor to join a well-established Engineering Supplies business! **Salary**: £23,000 per annum Job Title: Customer Service Advisor Hours: 9am-5pm Location: Cambridge **Duties**: - Provide...


  • Cambridge, United Kingdom Cintra Language Services Group Full time

    Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth? Here at **Cintra Language Services Group**, we have a new and exciting opportunity for a **Customer Service Coordinator** to join our customer service team on a **full-time, permanent...


  • Cambridge, United Kingdom Greenacre Recruitment Ltd Full time

    Customer Service Officer (housing)Location: CambridgeSalary: £15.72 per hour (PAYE) 30 hours per weekDuration: Temporary (4-6 months, with the possibility of permanent)Greenacre are pleased to be supporting a social housing organisation, based in Cambridge, with their recruitment of a Customer Service Officer.The ideal candidate will have excellent customer...

  • Customer Support

    4 weeks ago


    Cambridge, United Kingdom ProTech Recruitment Ltd Full time

    **Reports to: Service Manager** **Location: Cambridge** **Salary: £35,000pa** Working within a small but very busy team, the Customer Support & Service Engineer will be responsible for providing support to the Service Team and other departments in the company as well as working on internal projects. The role will also involve visitsto customers in Europe...


  • Cambridge, United Kingdom Reed Business Support Full time

    POTENTIAL UPCOMING ROLE BECOMING AVAILABLE IN JANUARY 2023! The business that you would be joining as a Customer Service Advisor is a biotechnology company which produces and sells research tools. Key responsibilities of the Customer Advisor: - Handle customer enquiries, answering any questions and queries over the phone, or online - Provide support and...


  • Cambridge, Cambridgeshire, United Kingdom IWG Full time

    Customer Services Manager (Total Compensation including bonus, commission & benefits: This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG. great induction...


  • Cambridge, United Kingdom Universal Business Team Full time

    We are looking for a qualifiedCustomer Service Specialistto join a busy family run SME business based inSouth Cambridge.You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to...


  • Cambridge, United Kingdom Ritz Recruitment Limited Full time

    Temporary Customer Service Assistant Cambridge, CB1£12.00ph Full time Monday to Friday Occasional weekends requiredRitz Recruitment have an exciting new opportunity for a temporary Customer Service Assistant/Reception to work with our successful accommodation client based in Cambridge.They thrive to provide amazing experiences across their whole...


  • Cambridge, United Kingdom Universal Business Team Full time

    We are looking for a qualifiedCustomer Service Specialistto join a busy family run SME business based inSouth Cambridge.You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to...

  • Customer Care Manager

    3 weeks ago


    Cambridge, United Kingdom Imperial Search Ltd Full time

    Responsible for the delivery and reporting of everything within the region related to Customer Service. Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder.Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving...

  • Customer Care Manager

    3 weeks ago


    Cambridge, United Kingdom Imperial Search Ltd Full time

    Responsible for the delivery and reporting of everything within the region related to Customer Service. Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder.Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving...

  • Customer Care Manager

    4 weeks ago


    Cambridge, United Kingdom Imperial Search Ltd Full time

    Responsible for the delivery and reporting of everything within the region related to Customer Service. Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder. Responsible for meeting or exceeding the Customer Service KPls and ultimately...


  • Cambridge, United Kingdom Pure Resourcing Solutions Limited Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...


  • Cambridge, Cambridgeshire, United Kingdom Frontier Developments plc Full time

    WHAT'S THE ROLE? We are seeking an experienced Customer Support Manager to lead our dedicated and passionate Customer Support team. In this role, you will be instrumental in ensuring top-tier service is provided to players of our portfolio of games, as well as fostering a supportive and engaging environment for your team. You will work collaboratively with...