Customer Services and Sales Manager

4 weeks ago


Cambridge Cambridgeshire, United Kingdom IWG Full time

Customer Services Manager
(Total Compensation including bonus, commission & benefits: This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
great induction training and excellent ongoing learning and development.
fantastic promotion prospects.
generous, achievable quarterly/commission incentives and sociable hours.
access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
That’s why so many of our most senior leaders started their careers in our centres.
Apply today – and let’s work together to help millions of people have a great day at work.
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