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Customer Service Executive/Sales Account Manager
4 weeks ago
Job Title: Customer Services Key Account Manager (Customer Service Executive)
Cambridge/Hybrid (expectation of 2 days in the officer per week)
Contract: Permanent/Full Time (35 hours per week)
A chance to develop a career within the customer services department of a leader in the educational sector, actively making a difference to our learners around the world.
This is an exciting opportunity for a Customer Service professional to join a passionate Customer Services team providing a concierge level of service for our customers and become a significant factor in generating customer advocacy.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
You will proactively manage the accounts of customers, anticipating demand and preparing internal teams to effectively manage customer orders and requests. You'll arrange regular account reviews with sales teams and customers to forward plan and address any outstanding issues, concerns or opportunities.
A key part of this role will be reviewing account data and providing recommendations for and implementing improvements. In addition to managing customer accounts you will analyse data and examine customer and/or product lifecycles as well as investigate issues with transactions.
You will thrive in this changing environment, be motivated by delivering excellent customer service and improving processes. You are a strong team player with excellent communication skills, ensuring all relevant stakeholders are kept informed of account status and the correct internal teams are working cohesively to delight customers.
Experience managing accounts/clients.
Excellent Microsoft (in particular Excel) skills.
Experience analysing data.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
~ Group personal pension scheme
~ Discretionary annual bonus
~ Life assurance up to 4 x annual salary
~ Private medical and Permanent Health Insurance
~ Green travel schemes
~28 days annual leave plus bank holidays
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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