Estate Services Adviser

3 months ago

Frimley, United Kingdom ELM Group Full time

**_Are you a well organised and pro-active customer service professional looking for a new _**
**_and exciting challenge in a varied role? Do you have experience with managing calendars, _**
**_inboxes and general administration? Want to work proudly together as one team to _**
**_deliver an outstanding service for our leaseholders? _**

**About the role**
ELM Group is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. We are looking for a
professional and enthusiastic Estate Services Adviser to join our Team in Frimley, to provide
office-based support to two of our team of eight Area Managers. This role would suit
someone with a background in roles such as conveyancing, legal secretaries and paralegals.

**About you**
As part of the Customer Experience Team, you will be a real ambassador for our customers,
solution-focused, identifying challenges rather than problems and play a part in delivering
performance at its best, on a personal and collaborative basis. You will have strong decision
- making skills and be used to working under pressure and to very reactive and tight deadlines.

A proven track record with a reputation for being a positive role model and driving change
through people and processes with the ability to be flexible when the need arises. You will
work in an intuitive way with a high level of responsibility supporting the Area Managers, as
well as delivering a positive, prompt and accurate service to our leaseholders, our Estates
Services Team, our remote staff, contractors and each other.

Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week

**Salary**: £27,500 per annum

**General Responsibilities**
- Establish good relationships with Area Managers, Estate Managers and other estate-based

staff to promote the services of the Customer Experience Team and provide support and

solutions to day-to-day issues.
- Manage diaries and mailboxes for your Area Managers, organising estate visits, budget

meetings and account meetings in accordance with required timescales and occasionally

take minutes in meetings, whilst observing absolute confidentiality.
- Re-sales service - providing the administrative support throughout our property sales

process in close liaison with the Estate Manager, Area Manager, Partner Estate Agents,

Leaseholders, Executors, and property purchaser. To incorporate update of the database

(Qube), archiving routine and issuing welcome letters.
- Deal effectively with all telephone enquiries by either providing the solution or referring to

the relevant member of the team with an emphasis on monitoring and tracking to

resolution
- General typing, filing, photocopying and all other reasonable office duties as required
- Work collaboratively with and support fellow team members as and when required
- If _P_y_l_o_e_u_a_ _s_a_e_r_ _e_c_ _l_i_i_n_c_t_k_e_ h_re_e_s_r_t_e_e_ _d_to_ i_ _n_re_ a_a_p_d_p_ t_ly_h_i_e_n_ _g_jo_ f_b_o_ _r_d_ t_e_h_s_i_c_s_r_ p_ip_o_t_s_io_it_n_io_. _n_T_,_h_ p_e_l_r_e_e_a_ _s_m_e_a_ s_y_e_ _n_b_d_e_ _y_a_o_d_u_d_r_it_ C_io_V_n_ a_a_n_l t_d_a_/_s_o_k_r_s_ a_ t_n_h_ _a_a_t_p_ a_p_r_l_e_ic_ _a_sp_ti_e_o_c_n_i_ _f_f_i_o_c _rm _
to this role, if you are shortlisted we will advise you of these at interview.

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