Commercial Service Specialist
1 month ago
Job Title
Commercial Service Specialist
Job Summary
We are seeking a highly skilled Commercial Service Specialist to join our team at Hyster-Yale Materials Handling Inc. This role will focus on developing and maintaining a functional, market-relevant & predictive Service Rate Calculator tool(s) for service contracts.
Key Responsibilities
Data Science
Apply data mining techniques, complete statistical analysis, and build high-quality prediction systems to drive our product performance. Guide our developers in industrializing predictive model techniques for employing them.
Service Contract Management
Develop and improve the sales and operational process and make the team more data-driven. Analyze big data to find patterns that help increase value for HYG and dealers.
Customer Experience
Identify and implement improvements to the dealer/customer experience. Develop and control KPI packages to measure customer efficiency and advise customers on their fleet.
Financial Reporting
Provide financial reporting and pipeline management for Management reviews.
Requirements
Education
BS level education, preferably in a numerically related or Computer Science / Data Science / Decision Science and business administration disciplines.
Experience
3 + years' experience in a similar role with data-driven work and relationship management plus hands-on data-driven work.
Skills
Communication, Teamwork, Numeracy, IT – Programming, Motivation.
Job Type
PermanentTime Type
Full timeWork Hours
39Travel Required
NoLocation
HY EMEA UK FrimleyAddress
Centennial HouseZip Code
GU16 7SGField-Based
NoRelocation Assistance Available
No-
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