Commercial Service Specialist
2 months ago
About the Role
This is an exciting opportunity to join Hyster-Yale Materials Handling Inc as a Commercial Service Specialist, where you will play a key role in driving business growth and improving customer experience.
Key Responsibilities
- Develop and maintain a functional Service Rate Calculator tool to optimize service contracts.
- Apply data mining techniques, complete statistical analysis, and build high-quality prediction systems to drive product performance.
- Collaborate with developers to industrialize predictive model techniques.
- Improve sales and operational processes, making the team more data-driven.
- Analyze big data to identify patterns and increase value for Hyster-Yale and dealers.
- Identify and implement improvements to the dealer/customer experience.
- Develop and control KPI packages to measure customer efficiency and advise customers on their fleet.
- Provide financial reporting and pipeline management for management reviews.
Requirements
- BS level education in a numerically related or Computer Science/Data Science/Decision Science and business administration discipline.
- 3+ years' experience in a similar role with data-driven work and relationship management.
- Strong communication, teamwork, numeracy, and IT skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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