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Commercial Service Specialist

2 months ago

Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

About the Role

This is an exciting opportunity to join Hyster-Yale Materials Handling Inc as a Commercial Service Specialist, where you will play a key role in driving business growth and improving customer experience.

Key Responsibilities

  • Develop and maintain a functional Service Rate Calculator tool to optimize service contracts.
  • Apply data mining techniques, complete statistical analysis, and build high-quality prediction systems to drive product performance.
  • Collaborate with developers to industrialize predictive model techniques.
  • Improve sales and operational processes, making the team more data-driven.
  • Analyze big data to identify patterns and increase value for Hyster-Yale and dealers.
  • Identify and implement improvements to the dealer/customer experience.
  • Develop and control KPI packages to measure customer efficiency and advise customers on their fleet.
  • Provide financial reporting and pipeline management for management reviews.

Requirements

  • BS level education in a numerically related or Computer Science/Data Science/Decision Science and business administration discipline.
  • 3+ years' experience in a similar role with data-driven work and relationship management.
  • Strong communication, teamwork, numeracy, and IT skills.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.