Commercial Service Solutions Specialist

3 weeks ago


Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

Job Title

Commercial Service Solutions Specialist

Job Category

Job Description

Primary Purpose

This role has two main areas of focus:

  • The Commercial Service Solutions Specialist focuses on developing and maintaining a functional, market-relevant & predictive Service Rate Calculator tool(s) for service contracts. This will involve working with data science techniques to create accurate and reliable rate calculations.
  • Data science: The primary focus will be in applying data mining techniques, completing statistical analysis, and building high-quality prediction systems to drive product performance. The specialist will guide developers in industrializing predictive model techniques for employing them.

Other responsibilities include:

  • Develop and improve the sales and operational process and make the team more data-driven.
  • Big data management: analyze the data and find patterns that help to increase value for Hyster-Yale Materials Handling Inc and dealers.
  • Identify and implement improvements to the dealer/customer experience.
  • Develop and control KPI package to measure customer efficiency and advise customers on their fleet.
  • Financial reporting and pipeline management for Management reviews.

Key Accountabilities

Big Data analytics

Development:

Review the technical content of the service manuals to be aware of the most accurate maintenance and repair data.

Data collection:
Ensures an efficient process and well-functioning tool to retrieve and register information about service costs in the field.

User support:

Acts as a helpdesk for dealers with questions regarding the calculation of service costs.

Customer and Dealer management

Fleet Account Management and customer Set-up (OneXP)

Identify and implement improvements to the dealer/customer experience.

Provide support to commercial teams, support department colleagues with general administrative duties as required, and provide cover during absence.

Knowledge Required

  • BS level education, preferably in a numerically related or Computer Science / Data Science / Decision Science and business administration disciplines.
  • 3 + years' experience in a similar role with data-driven work and relationship management plus hands-on data-driven work.
  • Communication
  • Teamwork
  • Numeracy
  • IT – Programming
  • Motivation

Job Type

Permanent

Time Type

Full time

Work Hours

39

Travel Required

No

Location

HY EMEA UK Frimley

Address

Centennial House

Zip Code

GU16 7SG

Field-Based

No

Relocation Assistance Available

No

  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job TitleCommercial Manager, Power SolutionsJob CategorySalesJob DescriptionPrimary PurposeAs the Commercial Manager - EMEA Power Solutions, you will be responsible for driving Hyster-Yale field teams and dealers in the sales execution of the EMEA Power Solutions strategy. This includes traditional battery technologies through to emerging and future...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    About the RoleThe Commercial Service Specialist at Hyster-Yale Materials Handling Inc is responsible for developing and maintaining a functional service rate calculator tool. This role requires expertise in data science, including data mining, statistical analysis, and predictive modeling.Key Responsibilities:Review technical content of service...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job TitleCommercial Manager, Power Solutions ExpertJob CategorySales and ServiceJob DescriptionPrimary PurposeAs a Commercial Manager, Power Solutions Expert, you will be responsible for driving Hyster-Yale Materials Handling Inc. field teams and dealers in the sales execution of EMEA Power Solutions strategy, incorporating traditional battery technologies...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job TitleResponsible for driving Hyster-Yale Materials Handling Inc field teams and dealers in the sales execution of EMEA Power Solutions strategy, covering traditional battery technologies and emerging technologies, delivered through factory-fitted and aftersales supply and service programmes.Success in this role will be measured against company revenue,...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job DescriptionThis is a permanent, full-time position in our Frimley office.About the Role:We are seeking an experienced Commercial Service Specialist to join our team. As a key member of our service delivery team, you will be responsible for developing and maintaining our Service Rate Calculator tool(s) to ensure they remain functional, market-relevant,...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job OverviewWe are seeking a highly skilled Senior Service Solutions Analyst to join our team at Hyster-Yale Materials Handling Inc. This is a full-time, permanent role based in Frimley, UK.


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job DescriptionThe role of Power Solutions Sales Leader involves driving Hyster-Yale Materials Handling Inc.s EMEA field teams and dealers in the sales execution of the company's Power Solutions strategy. This encompasses traditional battery technologies, emerging, and future technologies, delivered through factory-fitted and aftersales supply and service...


  • Frimley, Surrey, United Kingdom Build Recruitment Full time £41,600

    Job Title: Gas Engineer SpecialistSalary: £41,600 + Overtime availableBuild Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment. Our team works closely with clients to identify their needs and provide tailored solutions.Benefits:Life...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job OverviewHyster-Yale Materials Handling Inc seeks a skilled Commercial Service Rate Analyst to join their team. This role involves developing and maintaining market-relevant service rate calculator tools, as well as applying data mining techniques and statistical analysis to drive product performance.Responsibilities:Develop and improve sales and...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job TitleService Rate Calculator SpecialistJob CategoryJob DescriptionPrimary PurposeThis role focuses on developing and maintaining a functional Service Rate Calculator tool for service contracts.The Service Rate Calculator Specialist will apply data mining techniques, complete statistical analysis, and build high-quality prediction systems to drive product...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job TitleSenior Sales Manager for Power SolutionsJob CategorySales and MarketingJob DescriptionPrimary PurposeAs the Senior Sales Manager for Power Solutions, you will be responsible for driving Hyster-Yale field teams and dealers in the sales execution of EMEA Power Solutions strategy, incorporating traditional battery technologies through to emerging and...


  • Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job DescriptionThis role offers an exciting opportunity to work with big data and drive business growth at Hyster-Yale Materials Handling Inc. As a Commercial Service Specialist, you will develop and maintain market-relevant service rate calculator tools, analyze big data, and identify opportunities to improve the dealer/customer experience.Estimated Salary:...


  • Frimley, Surrey, United Kingdom BGL Corporate Solutions Full time

    About the Role:As a Customer Experience Specialist at BGL Corporate Solutions, you will play a vital part in delivering exceptional client experiences and supporting their success with our award-winning software solutions. Your main responsibilities will include acting as the primary point of contact for clients, ensuring timely and effective support,...

  • Interior Specialist

    15 hours ago


    Frimley, Surrey, United Kingdom Clearfield Full time

    Job Description: Interior Specialist - PainterWe are looking for a skilled interior specialist to carry out painting and decorating work on commercial projects. The successful candidate will have experience in painting and decorating, as well as holding a valid CSCS card and 3 Point PPE. You will also need a full toolset to perform the duties of this...


  • Frimley, Surrey, United Kingdom Precor, Incorporated Full time

    About the RolePrecor's Accounts Payable Specialist provides financial, administrative, and clerical support to members of the Finance department and wider business. By processing, verifying, and reconciling invoices, and administering the Purchase Order processes, the Specialist assures payments are completed, and expenses are controlled by receiving...


  • Frimley, Surrey, United Kingdom Experis UK Full time

    Head of IT Service ManagementA prestigious multinational aerospace, defence, and information security company seeks a highly skilled IT Manager to lead its IT service management function.About the Role:The successful candidate will be responsible for defining and implementing a comprehensive IT service management strategy aligned with business goals. This...

  • Pension Expert

    1 month ago


    Frimley, Surrey, United Kingdom BGL Corporate Solutions Full time

    Unlock Your Potential as a Customer Experience SpecialistAre you passionate about delivering exceptional customer experiences and have a background in customer success or account management? We're seeking a talented Customer Experience Specialist to join our expanding UK team at BGL Corporate Solutions.Key Responsibilities:Act as the primary point of contact...


  • Frimley, Surrey, United Kingdom Build Recruitment Full time

    Job OverviewWe are seeking an experienced commercial gas engineer to join our team at Build Recruitment.Salary & BenefitsThe successful candidate will receive a competitive salary of £41,600 per annum, with opportunities for overtime and additional benefits. A pension scheme, life assurance, and 26 days holiday plus bank holidays are also included.Job...


  • Frimley, Surrey, United Kingdom CBSbutler Full time £45,000 - £50,000

    Cyber Security SpecialistAt CBSbutler, we're expanding our cyber engineering team and seeking a skilled Cyber Security Specialist to join our team. As a key member of our team, you'll be responsible for creating security solutions to provide enterprise security services, maintaining and developing associated roadmaps and standards, and communicating with...


  • Frimley, Surrey, United Kingdom undisclosed Full time

    About the Role:Precor's Accounts Payable Specialist plays a vital role in ensuring the smooth operation of the Finance department and wider business by providing financial, administrative, and clerical support.This position involves processing and verifying invoices, reconciling processed work, and administering the Purchase Order process to ensure timely...