Service Rate Calculator Specialist
4 weeks ago
Job Title
Service Rate Calculator SpecialistJob Category
Job Description
Primary Purpose
This role focuses on developing and maintaining a functional Service Rate Calculator tool for service contracts.
The Service Rate Calculator Specialist will apply data mining techniques, complete statistical analysis, and build high-quality prediction systems to drive product performance.Other responsibilities include;
Developing and improving the sales and operational process.Big data management: analysing data to increase value for Hyster-Yale Materials Handling Inc and dealers.Identifying and implementing improvements to the dealer/customer experience.Developing and controlling KPI packages to measure customer efficiency and advising customers on their fleet.Financial reporting and pipeline management for management reviews.Key Accountabilities
Big Data analytics
Development:
Reviewing technical content of service manuals to be aware of accurate maintenance and repair data.
Data collection:
Ensuring an efficient process and well-functioning tool to retrieve and register information about service costs in the field.
User support:
Acting as a helpdesk for dealers with questions regarding service cost calculations.
Customer and Dealer management
Fleet Account Management and customer Set-up (OneXP)
Providing support to commercial teams, support department colleagues with general administrative duties as required, and providing cover during absence.
Knowledge Required
BS level education, preferably in numerically related or Computer Science/Data Science/Decision Science and business administration disciplines.3+ years' experience in a similar role with data-driven work and relationship management plus hands-on data-driven work.CommunicationTeamworkNumeracyIT – ProgrammingMotivationJob Type
PermanentTime Type
Full timeWork Hours
39Travel Required
NoLocation
Hyster-Yale Materials Handling IncField-Based
NoRelocation Assistance Available
No-
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