Estate Services Adviser

6 months ago

Frimley, United Kingdom ELM Group Full time

**_Are you a well organised and pro-active customer service professional looking for a new _**
**_and exciting challenge? Do you have experience in a personal assistant role with expertise _**
**_managing calendars, inboxes and general administration? Want to work proudly together _**
**_as one team to deliver an outstanding service for our leaseholders? _**

**About the role**
ELM Group is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. We are looking for a
professional and enthusiastic Estate Services Adviser to join our Team in Frimley, to provide
office-based support to two of our team of eight Area Managers. This role would suit
someone with a background in roles such as conveyancing, legal secretaries and paralegals.

**About you**
As part of the Customer Experience Team, you will be a real ambassador for our customers,
solution-focused, identifying challenges rather than problems and play a part in delivering
performance at its best, on a personal and collaborative basis. You will have strong decision
- making skills and be used to working under pressure and to very reactive and tight deadlines.

A proven track record with a reputation for being a positive role model and driving change
through people and processes with the ability to be flexible when the need arises. You will
work in an intuitive way with a high level of responsibility supporting the Area Managers, as
well as delivering a positive, prompt and accurate service to our leaseholders, our Estates
Services Team, our remote staff, contractors and each other.

Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week

**Salary**: £27,500 per annum

**General Responsibilities**
- Establish good relationships with Area Managers, Estate Managers and other estate-based

staff to promote the services of the Customer Experience Team and provide support and

solutions to day-to-day issues.
- General typing, filing, photocopying and all other reasonable office duties as required
- Work collaboratively with and support fellow team members as and when required
- Deal effectively with all telephone enquiries by either providing the solution or referring to

the relevant member of the team with an emphasis on monitoring and tracking to

resolution
- Manage diaries for your Area Managers, organising estate visits, budget meetings and

account meetings in accordance with required timescales
- Monitor your Area Managers’ mailboxes, assisting with responses, and occasionally take

minutes in meetings, whilst observing absolute confidentiality.

There may be additional tasks that are specific
to this role, if you are shortlisted we will advise you of these at interview.

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