Customer Service Representative
6 months ago
**About us**
We are professional, fast-paced and supportive.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
- Lively atmosphere
**Position: Customer Service Representative**
**Core Duties & Responsibilities**:
**Assist customers with questions regarding products, pricing, and availability.**
- Provide accurate and friendly customer service by answering questions and answering customer concerns.
- Maintain a high level of customer service by recognizing and responding to customers’ needs, as needed.
- Take the initiative in communicating with management regarding customer concerns or questions.
- Assist in the training of new employees.
- Other duties as assigned.
**Skills & Requirements**:
**Must possess excellent communication skills; must be able to communicate effectively both verbally and in writing.**
- Ability to build rapport with clients.
- Ability to problem solve and analyze problems.
- Computer skills necessary for computer entry and retrieval of customer information.
- High school diploma or equivalent required; Associates degree preferred.
**Job Types**: Full-time, Permanent
**Salary**: £24,949.00-£27,856.00 per year
**Benefits**:
- Flexitime
- Free parking
- On-site parking
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Newcastle upon Tyne, NE27 0QJ (preferred)
Ability to Relocate:
- Newcastle upon Tyne, NE27 0QJ: Relocate before starting work (preferred)
Work Location: In person
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