Junior Training Specialist, Customer Care

2 weeks ago


London, United Kingdom Financial Times Full time

**Brief summary of role**:
The Financial Times (FT) is one of the world's leading business news and information organisations. We are recognised globally for our authority, integrity and accuracy. We provide a broad range of essential services, including news, comment, data and analysis to a growing audience of internationally minded business people.

In Customer Care, our mission is to provide an efficient and outstanding personalised interaction with all FT subscribers that support retention and engagement. In order to do so, our Customer Care (CC) teams must receive the highest quality of training.

A Junior Training Specialist will be responsible for the creation and implementation of training programmes that support and improve the performance of our teams. Working in a global role, the key focus will be to design and deliver training so that our CC teams are equipped with the confidence and knowledge to help deliver our mission.

**In this role you will**:

- Assist in, and deliver end-user training at the appropriate level
- Facilitate the assessment and evaluation of end-user training
- Contribute to and carry out the planning of training interventions
- Assist with the development of learning materials
- Carry out training administration related tasks
- Build and maintain stakeholder relationships and follow a collaborative way of working.
- Feed into the training team and its objectives by advising and contributing accordingly.
- Keep abreast of Training approaches in the industry through self development.

**You'll bring to the role**:

- Passion and flair for training, particularly within a customer care environment.
- The ability to build strong and lasting relationships within the business, adapting your style to suit the needs of the situation.
- You'll be self-motivated and driven by your next great idea on how to improve the training experience and end results this delivers.
- Passion for news and media.

**Essential**
- Awareness of training models and learning cycle
- Awareness of delivery skills using learning and development methods and practices
- Excellent communication skills
- Excellent documentation and writing skills
- Experience in a global working environment
- A flexible attitude in accepting unique and non-standard solutions and challenging the status quo
- High level of initiative and self-motivation
- Excellent research skills

**Desirable**
- Experience of working in a Customer Service/Contact Centre environment

**What's in it for you? Our Benefits**

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

**Further Information**

LI-NE1



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