Swedish Customer Engagement Specialist
2 weeks ago
A global Airline is hiring a temporary Swedish Customer Engagement Specialist to work in their Customer Care Team. Excellent verbal and written communication in both Swedish & English are essential in this role. It will be full time in the office initially,Monday - Friday, 37.5 hours per week so an easy commute to Wembley, North-West London will be very important. Working in a very supportive team where training will be provided and help is on hand throughout your assignment. There may also be the opportunityfor this position to become permanent. You will be responding in a positive and commercial manner to post-travel customer correspondence related to aspects of their products or services.
**Key responsibilities**
- Answer customer queries over the telephone and, when appropriate, resolve claims immediately
- Analyse all claims and investigate thoroughly using the relevant tools;
- Contact customers by phone to try and settle claims/resolve issues in a more personalised manner
- Give relevant compensations and goodwill gestures according to legal guidelines and company’s guidelines;
- Communicate information about products and services to customers;
- For elite and sensitive claims, liaise with the local Customer Care relay before settling and suggest a goodwill gesture if appropriate;
- Report all relevant customer experiences and comments to the Customer Engagement Team Coach/Team Manager;
**Knowledge & Skills**
- Word/Excel/Lotus Notes
- Experience in using the Fidelio, Amadeus, Intranet, ePax, World Tracer is an advantage
- Excellent written and verbal communication in Swedish & English
- Excellent attention to detail
- Exceptional customer service skills and telephone manner
-
London, United Kingdom Euro London Full timeFluent in Norwegian or Swedish? Experienced in overseeing successful marketing campaigns? Interested in gaming, YouTube and online entertainment brands? We have the perfect role for you! We are currently recruiting for a Norwegian/Swedish speaking Customer Success Manager role! The role will involve working on influencer marketing campaigns within the gaming...
-
London, United Kingdom Euro London Full timeIf you are a Norwegian/Swedish speaker with experience in digital marketing we have an exciting new role for you. The role will involve working within the campaign team; pitching ideas, organising schedules and ensuring customers are satisfied with the services and deliverables provided. This is an ideal role for a Norwegian/Swedish speaker looking to...
-
London, United Kingdom Language Recruitment Services Ltd Full time**Market Researcher/Interviewer Swedish Speaking - 100% Remote** **Locations - London / Freelance/ Sweden** **Excellent Hourly/Daily Rates** **Job Reference JB0518698** LRS (**Language Recruitment Services**) are regularly recruiting **Swedish speaking Market Research Analysts, On-Line Researchers, Qualitative and Quantitative Researchers, Medical...
-
Customer Success Specialist
4 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Swedish-speaking Crypto Writer, Freelancer
4 days ago
London, United Kingdom Finixio Full time**Work from anywhere on the planet! Our HQ is in London but have teams working remotely all over the world.** Are you a talented Swedish speaking Crypto Writer; with knowledge and experience of writing content relating to Crypto, NFTs, Investing and Stocks? Looking to join one of the most dynamic Digital Marketing firms? If so, **Finixio **could be for...
-
Catalog Specialist with Swedish language, Global Catalog Operations
Found in: Talent UK C2 - 2 weeks ago
London, United Kingdom Amazon UK Services Ltd. Full timeAre you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Does joining a multicultural team sound appealing to you? Do you have a passion for learning and developing yourself and others? Then consider joining the Amazon's Global Catalog Operations team.The Amazon Global Catalog Operations team is looking for...
-
Content Developer
Found in: Talent UK C2 - 13 hours ago
London, United Kingdom Amazon UK Services Ltd. - A10 Full time***Please submit English CV*** We are looking for a Content Developer with full proficiency/native level in Swedish language to join the European Customer Service Support team.You will act as the ‘voice of Amazon’ for our customers in Sweden through the writing, publishing and maintaining of customer-facing and internal documentation (including, but not...
-
Training Specialist
7 hours ago
London, United Kingdom Amazon Full timeJob ID: 2625299 | Amazon UK Services Ltd. - At Amazon, we want to be earth’s most customer centric company. In fulfilling this aspiration, it is the role of our EU Customer Service (CS) Learning & Development team to ensure our people receive the best learning experiences. You will have the important role to train and help the employees across different...
-
Marketing Specialist Promotions
2 days ago
London, United Kingdom Amazon EU SARL (UK Branch) Full timeExperience in professional non-internship marketing - Experience with Salesforce, Tableau, Vidyard, and Excel - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Key job responsibilities As a Marketing Specialist (f/m) for Amazon’s Promotions & Events team, your key responsibilities will include the following: - Design...
-
Ad Hoc Hours
11 minutes ago
London, United Kingdom Euro London Appointments Full timeEuro London Appointments are working with a leading Market Research consultancy who are looking for a Swedish speaker to join their international Research team on a part time basis. This will be calling customers based in Sweden. Our client works with some of the worlds leading brands and they need your language skills to help them to ensure they are...
-
ServiceNow Engagement Manager
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeJob Description ENGAGEMENT MANAGER Location: UK **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Engagement...
-
Intern Marketing Specialist Events
2 weeks ago
London, United Kingdom Amazon Full timeMarketing Specialist Promotions & Events (Swedish Fluency Required), EU Promotions & Events Job ID: 2569504 | Amazon UK Services Ltd. - Amazon is looking for a motivated and customer-obsessed candidate to join our European Promotions & Events team. The ideal candidate will have an ability to create and execute effective online marketing strategies onsite...
-
Strategic Customer Engagements
Found in: Talent UK C2 - 1 week ago
London, United Kingdom AWS EMEA SARL (UK Branch) Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Strategic Customer Engagements
Found in: Talent UK C2 - 3 days ago
London, United Kingdom AWS EMEA SARL (UK Branch) Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Community & Engagement Specialist
6 days ago
London, United Kingdom VMA Group Full timeCommunity and Engagement Specialist Hybrid / 3 days in London Circa £45,000 plus benefits A London based multinational professional services firm that provides advisory services for the built environment is seeking a Community and Engagement Specialist. This is a newly created role that sits within their in-house centre of excellence, which inturn is...
-
Amazon Online E-commerce Specialist
2 weeks ago
London, United Kingdom Amazon Full timeCatalog Specialist with Swedish language, Global Catalog Operations Job ID: 2616794 | Amazon UK Services Ltd. Are you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Then consider joining the Amazon's Global Catalog Operations team. The Amazon Global Catalog Operations team is looking for new members...
-
Contact Centre Team Manager
2 weeks ago
Kingston upon Thames, Greater London, United Kingdom Foundever Full timeWe want a Swedish speaking Team Manager to support our client within our Kingston Upon Thames site. At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. We advocate a people first approach throughout our business with customer service as our area of expertise. In our busy...
-
Infrastructure Specialist
6 days ago
London, United Kingdom RCQ Associates - Financial Markets Specialists Full timeJUNIOR BUY-SIDE OPENING - PROJECT FINANCE A leading investment manager is expanding and as a result seeking a project finance specialist to join their team at associate level. They're flexible on background and happy to look at someone for example at a bank, consultancy or in industry. The role will be based at of their London office and they're...
-
Infrastructure Specialist
Found in: Jooble UK C2 - 6 days ago
London, United Kingdom RCQ Associates - Financial Markets Specialists Full timeJUNIOR BUY-SIDE OPENING - PROJECT FINANCE A leading investment manager is expanding and as a result seeking a project finance specialist to join their team at associate level. They're flexible on background and happy to look at someone for example at a bank, consultancy or in industry. The role will be based at of their London office and they're...
-
Server Specialist Infrastructure Engineer
6 days ago
London, United Kingdom RCQ Associates - Financial Markets Specialists Full timeJUNIOR BUY-SIDE OPENING - PROJECT FINANCE A leading investment manager is expanding and as a result seeking a project finance specialist to join their team at associate level. They're flexible on background and happy to look at someone for example at a bank, consultancy or in industry. The role will be based at of their London office and they're happy to...