Customer Care Apprentice

2 weeks ago


London, United Kingdom L&Q Full time

**Job title: Customer Care Apprentice**
**Contract: 2 years**

**Hours: 37.5**
**Location: Must be flexible to travel to sites across London and outside the M25**
**Persona: Agile**
**Salary: £18,525**

**Role profile**

Interviews will be held on: TBC

The L&Q Apprenticeship Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a valued-led organisation that will support you to learn and develop throughout the programme and beyond.

Do you enjoy helping people? Are you prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for.

The Customer Care Team work closely with L&Q’s Quality, Project, Sales and Lettings teams to ensure our new build properties are to the highest standard before customers move in.

As a Customer Care Apprentice,** **you will be a be a key member of the Customer Care Team and will provide advice and support to customers while they settle into their new homes and be the key point of contact during the initial defects liability period. This role will report into our Customer Care Manager and will be supported by and work alongside other customer care coordinators.

This is a great opportunity for someone who loves dealing with people and enjoys a varied workload, no two days will be the same This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders.

The Customer Care Apprentice will:

- Provide administrative support to the Customer Care Team and deliver an excellent service to both internal and external customers
- Act as the first point of contact for internal and external customers and other stakeholders
- Maintain the necessary relevant L&Q records and systems
- Work with contractors, consultants and sub-contractors to fully understand all equipment and systems installed in our new builds, so that you can clearly explain and demonstrate to our customers & deal with any queries likely to be raised.
- Work with other departments to produce user manuals.
- Undertake other general administrative tasks as required.

Skills and Experience:

- A strong and demonstrable commitment to great customer service
- Ability to convey complex instructions in a clear and succinct manner
- Punctual and well organised, with the ability to meet deadlines
- Ability to build and maintain strong working relationships with internal and external stakeholders
- Strong team work ethic with a flexible and cooperative approach to work.

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role

**Apprenticeship details**:
**_ _**

You will complete a **Level 3 Customer Service Specialist Apprenticeship**_ _**to be eligible you must have GCSE English and Maths (Grade 4-9).



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