Client/customer Service Apprentice

3 weeks ago

London, United Kingdom Intec Business Colleges Full time

**MEDIATEL LTD**

This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy J-ET help desk team on all aspects of the system. Both the J-ET system and the support team are highly regarded by our clients, many of whom use the help desk service on a daily basis.

**What will the apprentice be doing?**

If you are a highly motivated and results-driven individual with a passion for technology, we would love you to join our hardworking, dedicated and lively team.

**Responsibilities**:

- Learn J-ET and our other audio products comprehensively.
- Develop, grow and maintain strong working relationships with all clients.
- Liaise with our client’s tech partners whose systems integrate with J-ET.
- Share your ideas and proactively contribute to marketing and client communications.
- Analyse and report on key metrics including system usage and helpdesk volumes
- Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
- Be involved in the testing of new product developments and enhancements.
- Support the team in maintaining the J-ET databases.
- Replicate customer-reported issues, capturing and recording necessary information.
- Identify and escalate priority issues.
- Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Specialist Level 3 Standard
- End Point Assessment
- Work Based Training

**What is the expected career progression after this apprenticeship?**
- Potential career progression includes developing both you client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively you might focus on software support and data skills and progress into a more data focussed role, learning SQL and API skills.
- On the job training and mentoring, along with your apprenticeship learning will ensure success.
- **Annual wage**

£23,933 a year

**Working week**

Monday-Friday, 9am-5pm, with one hour for lunch.

Total hours per week: 35 hours a week

**Expected duration**

19 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Analytical skills
- Team working
- Confident & Outgoing
- Ability to Prioritise

**Qualifications**
- GCSE or equivalent Mathematics & English (Grade 9-6 (A*-B)) essential.
- A Level or equivalent to be educated to (Grade A-Level/Level 3 standard) essential.
- **Things to consider**
- A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role. - Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. - Knowledge of the media industry and the data that is used would be an advantage. - Experience of Hubspot CRM and Sales tools would be helpful, but not essential. - Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.

**About the employer**

Adwanted Group was founded to provide the advertising sector with the best Tech and Information. Headquartered in New York, with offices in Chicago, Paris, Lille and London we are a fast growing ambitious business that has grown through both acquisition and organic development. We are trusted by the biggest media companies in the world to deliver information that makes them better at what they do for their customers. Thanks to our events and digital publishing, our audiences are informed, educated and connected. Our data products are essential to enhance our customers media and marketing plans. Our tech systems enable advertising to be bought, sold and evaluated better and faster. We deliver efficiency and effectiveness for our clients through seamless teamwork whilst offering the best service and advice at every turn. We are tenacious in delivering opinions on the future and how we can help deliver that future. The Group has a proven track record in acquiring many well-established companies and integrating them into our family, These include SRDS (created in the USA in 1919), Carthage (2003), CSE (1990) and OFFREMEDIA (2005) and most recently Mediatel Group in the UK - all expert companies and leaders in their respective categories.

**Employer**

MEDIATEL LTD

**Address**
- 114 ST MARTIN'S LANE
- LONDON
- ENGLAND
- WC2N 4BE

**Contact**

Linsay Jones

01788514276

**Job Types**: Full-time, Temp to p

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