Commercial Technical Equipment Advisor

2 weeks ago


Bury, United Kingdom Miller's Vanguard Full time

Miller's Vanguard is seeking a dedicated and enthusiastic individual to join our dynamic Commercial Team as a Commercial Technical Equipment Advisor. In this role, you will collaborate with our in-house Technical Support Team and field-based Reactive Engineers to assess and inspect equipment that is deemed 'beyond economical repair.'
- Assess and generate reports on the condition of food-service equipment devices for our valued retail customers.
- Provide customers with accurate quotations for suitable replacement equipment.
- Compile comprehensive dilapidation reports, delivering detailed information on the condition of their food-service devices to our customers.
- Collect information from our Reactive Engineers and Surveyors to facilitate the seamless scheduling and installation of food-service equipment by our Logistics Team. This includes assessing existing services on-site and specifying access/egress details to ensure a smooth installation process for our customers.

**Key Responsibilities**:

- Collaborate with Field Engineers to jointly evaluate the condition of food-service devices and determine the 'repair vs. replacement' criteria based on historical data.
- Prepare BER (Beyond Economical Repair) reports in a technically comprehensive manner, enabling non-technical colleagues to understand the rationale.
- Provide customers with accurate quotations for replacement devices, engaging key stakeholders and customers in discussions regarding available options.
- Establish and maintain strong relationships with customer contacts to enhance customer satisfaction and retention.
- Recommend suitable replacement models from current manufacturers' offerings when obsolete equipment requires replacement.

**Who are we?**
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

**Our service are as follows: -**
- Nationwide reactive maintenance
- Hygienic Deep cleaning & Planned maintenance services
- Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

**Our people**
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments:
- New (2021) Technical response centre
- Award Winning research, Innovation, and recycling facility
- Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.
- Experience in electromechanical installations.
- Demonstrated ability to promptly respond to requests and instructions, while maintaining meticulous attention to detail.
- Effective prioritisation and multitasking skills to manage multiple tasks and meet business requirements.
- Excellent communication skills, including regular interaction with Reactive Engineers, Technical Teams, Workshop Technicians, and Installation personnel.
- Flexible and adaptable, capable of quickly adapting to changes and performing well under customer pressure.
- Proficiency in computer skills, including Microsoft Excel, PowerPoint, and Word.

**Why Join Us**
- Training in our City & Guilds accredited academy
- Job Specific Uniform & tooling for all roles
- Company wide fun days and charity events
- Company Pension
- Up to 32 Holidays per year
- Regular staff ‘treats’ for employees and their families

**Salary**: £34,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bury: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Reference ID: LG-CTA


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