![Data Clinic Ltd](https://media.trabajo.org/img/noimg.jpg)
Technical Sales Advisor
2 weeks ago
Job Title: Technical Sales Advisor
Job Role: Advising customers of our services, logistics, invoicing and accounting.
Maintain working practices around HR, Health and Safety and Forensic Codes of Practice.
Data Clinic Ltd was established in 2002. We are a small but expanding data recovery company looking for someone to advise customers of our services and to assist with all aspects of customer service. Our work involves recovering data from all types of failed media storage devices, such as mobile phones, hard drives, RAID systems, memory sticks and memory cards etc. The successful applicant will have excellent verbal and written skills, the ability to organise and problem solve in a calm, considered and intelligent manner and be a people person. They will also have the willingness to take responsibility and use initiative and pay close attention to detail.
Main responsibilities:
All aspects of Customer Services, including:
Leading on technical sales calls, providing customer updates and dealing with complaints.
Accounts, invoicing and payments
All aspects of forensic cases: including receipt of exhibits, storage and exhibit release, maintaining the forensic database, arranging receipt and collection of exhibits and invoicing.
Logistics management - managing couriers, collections and shipments, packaging and filing, job preparation and scheduling
Maintaining and updating the database
Providing analysis and reports around these key areas of business
Maximising opportunities for repeat business
Maintaining and updating technical knowledge
Follow company Health and Safety policies
Follow company HR policies
Complying with Data Clinic Codes of Practice and Conduct for Forensic Services
Skills required:
Excellent people skills
Good organisational skills
Effective verbal and written communication
A knowledge of mobile phone and hard drive hardware
Analysis and Report writing
Professional approach
Ability to engage effectively with customers
Attention to detail
Strong work ethic
Numerical and accounting skills
Problem solving
Team work
Setting appropriate priorities to manage workload effectively
Office IT skills
Ensuring ethical conduct within the workplace
**Qualifications**:
8 GCSEs or equivalent including English and Maths
3 A Levels or equivalent - preferably including English
Salary £24,000 - £29,000 depending on skills and experience
Annual Leave - 29 days (including PHLs) - increases with time spent with the company
Working Day - 8am - 4pm
Pay: £24,000.00-£29,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Yearly bonus
Application question(s):
- Please provide a covering letter. CVs without a covering letter will not be considered.
Work Location: In person
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