Customer Services Advisor

3 months ago

Bury, United Kingdom Data Clinic Ltd Full time

Job Title: Customer Services Advisor (Commercial and Forensic)

Job Role: Customer Service Advisor, product logistics, invoicing and accounting.

Maintain working practices around HR, Health and Safety and Forensic Codes of Practice.

Data Clinic Ltd was established in 2002. We are a small but expanding data recovery company looking for someone to manage all aspects of Customer Service. Our work involves recovering data from all types of failed media storage devices, such as mobile phones, hard drives, RAID systems, memory sticks and memory cards etc. We are looking for someone to work in all aspects of Customer Service. The successful applicant will have the ability to organise and problem solve in a calm, considered and intelligent manner. Excellent verbal and written communication skills are essential, as is the willingness to take responsibility and use initiative; and close attention to detail.

Main responsibilities:
All aspects of forensic cases: including receipt of exhibits, storage and exhibit release, maintaining the forensic database, arranging receipt and collection of exhibits and invoicing.

All aspects of Customer Services, including:
Sales calls, sales enquiries, customer updates and complaints.

Accounts, invoicing and payments

Logistics management - managing couriers, collections and shipments, packaging and filing, job preparation and scheduling

Maintaining and updating the database

Providing analysis and reports around these key areas of business

Maximising opportunities for repeat business

Maintaining and updating technical knowledge

Follow company Health and Safety policies

Follow company HR policies

Complying with Data Clinic Codes of Practice and Conduct for Forensic Services

Skills required:
Good organisational skills

Effective verbal and written communication

Analysis and Report writing

Professional approach

Ability to engage effectively with customers

Attention to detail

Strong work ethic

Numerical and accounting skills

Problem solving

Team work

Setting appropriate priorities to manage workload effectively

Office IT skills

Ensuring ethical conduct within the workplace

**Qualifications**:
8 GCSEs or equivalent including English and Maths

3 A Levels or equivalent - preferably including English

Salary £24,000 - £29,000 depending on skills and experience

Annual Leave - 29 days (including PHLs) - increases with time spent with the company

Working Day - 8am - 4pm

**Salary**: £24,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Yearly bonus

Application question(s):

- Please provide a covering letter. CVs without a covering letter will not be considered.

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

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