Service Advisor

4 months ago

Bury St Edmunds, United Kingdom TruckEast Ltd Full time

The Service Advisor role is responsible for the smooth daily operation of the Service Reception. Working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

Working hours: Monday to Friday, 8:00-18:00 and alternate Saturdays 8:00-12:00.

Essential duties and responsibilities
- To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily._
- Ensure a steady and realistic flow of available work through the workshop.
- Liaise with external and internal customers and ensure work is authorised.
- Support and maintain customer’s service schedules, MOT and O Licence requirements.
- Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers - this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
- Ensure Service / Inspection Documentation are completed correctly, and customer defect procedures adhered to.
- Loading and daily checking of R2C to ensure all customer sheets are correct and complete
- Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
- Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly
- Contact customers for any missed booked work and re-book accordingly
- Ensure Health & Safety and safe work practices are met at all times within this position’s

working environment.
- Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
- To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required._

**Education and/or Experience**
- Minimum of GCSE level (or equivalent) qualification in Mathematics and English
- Administrative experience

**Essential Knowledge, Skills and Abilities**
- Current driving licence
- Ability to work within a team
- Ability to work within guidelines and to deadlines
- Excellent written and oral communication skills
- Excellent customer service skills
- Excellent organisation and analytical skills
- High level of computer literacy
- Detail orientated
- Good understanding of the business environment in the customer interface
- Possess excellent accuracy and numeracy skills

**Desirable Knowledge, Skills and Abilities**
- A technical understanding
- Knowledge of the Automotive Industry
- Knowledge of the Kerridge system

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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