Helpdesk Advisor

2 weeks ago

Coventry, United Kingdom Brook Street Full time

We are currently recruiting for a helpdesk advisor to work with one of our fantastic Public Sector clients in Coventry city centre.

This a short term 5-month temporary position initially but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

If you have worked within the Public sector before this would be advantageous but not essential. If you have transferable helpdesk/customer service experience, then we would love to hear from you.

**Key Responsibilities to include**:
The post holder will provide first line response to incoming queries. Answering E Mails and calls within service level agreement. Working as a team player the postholder will always uphold the standards of the agency.

**The post holder's key responsibilities will include**:
" Responding to E Mail queries accurately and efficiently.
" Acting as a telephone contact point for stakeholder queries providing excellent customer service.
" Actioning change of detail requests.
" Reviewing procedures to support the effective delivery of the TQ Helpdesk.
" Work collaboratively with colleagues to achieve overall goals.
" Providing administrative support to the Helpdesk Manager as required.

Have previous experience within customer service/helpdesk advisor
Have previous experience within an administration role
Have a strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check

Standard hours are 37 hours per week Monday - Friday
Pay rate of £11.45 per hour which is paid weekly.

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