Store Helpdesk Advisor

2 weeks ago


Coventry, United Kingdom Halfords Full time

This role will also entail the investigation of outstanding stock on delivery in to our shops. Full training will be provided but this will entail a large volume of data inputting so someone who is detail and process orientated will suit this role.

**Key Responsibilities**
- Provide clear and accurate information to our customers by using the right methods/tools
- Resolve product or service-related problems by clarifying the customer's needs. Determining the cause of the problem; selecting and explaining the best solution to

Solve the problem remembering to follow up the call to ensure resolution
- Effectively communicating all delivery or service changes to the customer
- Providing cross functional support regarding deliveries and collections
- Investigate store claims regarding missing or damaged stock to completion, recording all investigation details into Salesforce
- Strict adherence to agreed claim raising deadlines for stores and rejection of claims where appropriate
- Other ADHOC projects and duties set out by managers

**Key Skills/Experience**
- Confident at taking and making calls to customers
- Data entry experience
- Warehouse function knowledge
- Able to work as a team

**Role details**:
**Full Time**

**On site at our Coventry Distribution Centre.**

**Shifts Monday - Friday - either 10am - 6pm / 6am - 2pm


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