People Helpdesk Advisor

5 months ago

Coventry, United Kingdom Investing in Women Full time

Are you an aspiring HR professional eager to kickstart or advance your career in human resources?

Do you excel in customer service, have a keen attention to detail, and are ready to take your skills to the next level?

Our clients have an exciting opportunity to join their new People Services team based in Binley, Coventry, as a People Helpdesk Advisor.

This would be a fantastic opportunity for a recent graduate to embark on a thriving career. You will gain invaluable experience and insight across a wide range of HR activities in a large, UK-wide organisation, with a focus on developing your knowledge and skills to take the first steps on your exciting professional services career journey.

If you are passionate about people, and supporting your colleagues comes naturally, then this could be the role for you

They're all about recognising and celebrating the fact that their team's strength lies in the unique blend of talents, backgrounds, and experiences each member brings to the table.

**Key Responsibilities**:

- Manage workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate.
- Update team tracking spreadsheet with nature of enquiry and outcome and provide regular reports on own activity as required.
- Support with employment documentation queries, right-to-work check compliance and pre-employment medicals undertaken where appropriate.
- Support with any HR administrative tasks for the team members throughout their employment.
- Maintain employee electronic personal files.
- Collaborate with other team members to ensure HR best practices and colleague experience, shaping the processes to ensure they're fit for purpose.
- Maintain Company confidentiality and ensure high standards of professionalism.
- Liaising with our external ER advisors where appropriate.
- Undertake ad hoc project work/attendance on wider HR projects.

This is a full-time, 35-hour-per-week position based at Head Office in Binley, Coventry, working Monday to Friday, with flexible working hours between 8 am and 6 pm.

**What's in it for you?**
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognised and valued
- Opportunities to grow your skills and career within our organisation
- Flexible working arrangements to help you balance work and life

**Required Skills and Experience**:

- Strong service and solution focus is essential.
- Proficient in handling sensitive and confidential information with integrity.
- Highly organised, structured, and able to manage multiple cases at any time, with great attention to detail.
- Able to prioritise cases and refer to more expert colleagues as necessary.
- Sound understanding of employee life cycle and knowledge of common business issues and processes.
- Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet)
- Excellent communicator, verbally and in written form.
- Knowledge of GDPR obligations and compliance with our data privacy policy
- Experience in using Service Now / Workday / LMS desirable
- Generalist HR experience is equally desirable but not essential.

**About them**:
They are dedicated to providing their customers with top-quality products and exceptional service. They're a friendly and collaborative team, passionate about what they do and committed to doing it well.

**Job Type**: Permanent

Work Location: In person

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