Warranty Administrator

2 weeks ago

Crewe, United Kingdom EMaC Ltd Full time

**Job Purpose**:
The Service Plan & Warranty Administrator is responsible predominantly for the assessment of repairs submitted by the approved repair network of EMaC Warranty and carry out the supporting administration. All repairs should be assessed and approved in accordance with the terms and conditions of the policy purchased. Repairs should be authorised, amended or rejected according to the guidelines. The Warranty Agent will provide remote support for the plan holders and approved repair network on the correct repair submission and warranty procedures. The Service Plan part of this role will be to act as secondary support to the EMaC support team, answering and managing calls, cases and processes relating to Service Plans including cancellations, transfers, service invoices & general enquiries.

**Job Summary**:

- Providing exceptional service to the authorised repair network in relation to the EMaC Warranty & Service Plan product offering.
- Work with the Warranty Technician(s) and EMaC Operational supervisors to continuously improve EMaC’s warranty offering.
- Working with the Warranty Technician(s) ensure that all repair requests are processed with concise diagnostics and quality controls.
- Ensure all repairs requests are completed in line with the guidelines of the policy.
- Manage the end-to-end resolution of a repair.Liaise with the approved repair network personnel, along with policy holders and independent assessors to support repair administration.
- Proactively find all relevant data and clearly identify the reasons for accepting, amending, or rejecting repairs.
- Administer and review the necessary documentation to support the warranty repairs.
- Accept and attempt to resolve enquiries from plan holders and the approved repair network.
- Participate in training / product information exchange.
- Provide secondary support to EMaC support services in processing calls/cases relating to Service Plan administration, including cancellations, plan transfers, service inv oicing and general enquiries.
- Complete all work to a minimum quality requirement assessed by EMaC as well as within EMaC’s agreed SLA’s. Other Duties:

- It is a requirement of this position that the post holder acts responsibly and complies with all policies and procedures as identified in the Company Handbook.
- To ensure that the status and image of the Company both internally and externally is always maintained.
- Communicate effectively between departments regarding the business both internal and external.
- Monitor and provide support to customers/dealers where actions are required.
- Support new staff members with training where applicable

**What you’ll need**:

- Claim management experience.
- Understanding of how a motor vehicle works.
- The flexibility to adapt to change in a fast-paced environment.
- To be well organised and passionate about providing a great service.
- Enjoy variety and learning new skills.
- Have a keen attention to detail.
- Good general computer skills and a good working knowledge of MS Office.
- Enjoy making customers happy by delivering brilliant experiences.

Full training in systems and processes will be provided, but previous use of business systems and or the automotive/service plan market would be an advantage.

**What you’ll get in return**:

- No late evenings.
- The chance to achieve a monthly bonus from £100 - £150 on top of your monthly wage.
- 25 days holiday increasing to a maximum of 32 days with service (plus bank holidays).
- Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance.
- Employee Recognition Awards.
- Long Service Award Scheme.
- Working only 1 in 4 Saturday mornings (paid at time and a half).
- Hybrid working (A blend of working from home and in the office) or fully remote opportunities are available

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00-£23,310.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Life insurance
- Private dental insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Crewe

  • Warranty Administrator

    3 weeks ago

    Crewe, United Kingdom Lookers Plc Full time

    Overview: **Crewe BMW/MINI** **Monday to Friday 08:30-17:00** At Lookers Crewe BMW/MINI, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly...

  • Warranty Claims Advisor

    2 weeks ago

    Crewe, United Kingdom Perfect Placement Full time

    Warranty Claims Advisor Salary - Up to £26,000 - Depending on your experience + Monthly bonus  Monday - Friday office hours & 1 in 4 Saturday mornings Location - Crewe - Hybrid Opportunity AvailableAre you a Vehicle Service Advisor, Warranty Administrator or claims Handler looking for a change? Then I have the perfect job for you ! My client who is the...

  • Warranty Claims Advisor

    2 weeks ago

    Crewe, United Kingdom Perfect Placement Full time

    Warranty Claims AdvisorSalary - Up to £26,000 - Depending on your experience + Monthly bonus Monday - Friday office hours & 1 in 4 Saturday morningsLocation - Crewe - Hybrid Opportunity AvailableAre you a Vehicle Service Advisor, Warranty Administrator or claims Handler looking for a change? Then I have the perfect job for you !My client who is the UKs...

  • Warranty Returns Specialist

    2 weeks ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Warranty Returns Specialist Crewe, Cheshire Monday-Friday, 42.5 hours a week **Salary**: About Our Company Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support....

  • Warranty Returns Specialist

    2 weeks ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Warranty Returns Specialist Crewe, Cheshire (onsite) Monday-Friday, 42.5 hours a week £26,625 per annum As part of our continued growth Likewize is expanding its award-winning services, providing customers with even more choice, and extending the lifecycle of millions of devices. About Our Company Likewize is the fastest growing tech...

  • Sales Support Administrator

    1 week ago

    Crewe, United Kingdom EMaC Ltd Full time

    EMaC is a great place to work and learn. The pace is fast, we have a strong team spirit and there’s a real buzz about the environment. To help you settle in and feel at home, we’ll provide you with a full business induction plus structured training, personal development, and job benefits. Our view is that if we can help your career to grow, you’ll be...

  • Maintenance Repairs Assessor

    2 weeks ago

    Crewe, United Kingdom EMaC Full time

    EMaC is a great place to work and learn. The pace is fast. We have a strong team spirit and there’s a real buzz about the environment. To help you settle in and feel at home, we’ll provide you with a full business induction plus training and job benefits. Our support is available at every step of the way! **Job purpose** The Maintenance Repair Assessor...

  • Repairs Administrator

    2 weeks ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Repair Administrator Crewe, Cheshire Monday-Friday, 42.5 hours a week About Our Company Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by...

  • Repairs Administrator

    3 weeks ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Repair Administrator Crewe, Cheshire (Onsite) Monday-Friday, 42.5 hours a week £23,625 per annum As part of our continued growth Likewize is expanding its award-winning services, providing customers with even more choice, and extending the lifecycle of millions of devices. About Our Company Likewize is the fastest growing tech...

  • Warranty Customer Service Advisor

    2 weeks ago

    Crewe, United Kingdom EMaC Ltd Full time

    **Job summary**: The role requires high-quality administration, data entry, quality checking, and an understanding of repair assessment. Repairs should be authorised, amended, or rejected following the guidelines set by the Assessors. **Main Responsibilities**: - Collaborate with Maintenance Assessors and the Maintenance Supervisor to continuously enhance...

  • Accounts Assistant

    4 weeks ago

    Crewe, United Kingdom EMaC Full time

    Are you looking to start a brand-new career, or re-ignite your existing one with a company who offers more opportunities? Are you looking for your first step into the workplace, your next career move or just looking for a full-time position with more sociable hours? We have an excellent opportunity to join our Accounts Team and full training is provided....

  • Vehicle Technician

    4 weeks ago

    Crewe, United Kingdom Octane Recruitment Full time

    Vehicle Technician - Crewe Salary - Up to £35,000 Basic + bonus Days - Monday - Friday, Saturdays on a rota Ref - OC17062 We have a new job vacancy available for a Vehicle Technician in Crewe. My client is one of the UK's leading main dealerships in the UK and they're looking for an experienced Vehicle Technician wanting to join a rapidly...

  • Vehicle Technician

    3 weeks ago

    Crewe, United Kingdom Octane Recruitment Full time

    Vehicle Technician - Crewe Salary - Up to £35,000 Basic + bonus Days - Monday - Friday, Saturdays on a rota Ref - OC17062 We have a new job vacancy available for a Vehicle Technician in Crewe. My client is one of the UK's leading main dealerships in the UK and they're looking for an experienced Vehicle Technician wanting to join a rapidly...

  • Vehicle Technician

    2 weeks ago

    Crewe, United Kingdom Octane Recruitment Full time

    Vehicle Technician - CreweSalary - Up to £35,000 Basic + bonus Days - Monday - Friday, Saturdays on a rotaRef - OC17062We have a new job vacancy available for a Vehicle Technician in Crewe. My client is one of the UK's leading main dealerships in the UK and they're looking for an experienced Vehicle Technician wanting to join a rapidly growing team. This is...

  • Roadside Vehicle Technician

    1 day ago

    Crewe, United Kingdom theo Full time

    Discover an amazing opportunity with a global Roadside Breakdown provider! Roadside Technician required to cover the Creweand surrounding areas. Roadside Technician - Crewe £36,41.89 OTE £60,000 + Tools & Van! Working Hours: Shift Guaranteed bonus for year 1 of £3,000 Our client is seeking an experienced Vehicle Technician / Mechanic to provide a...

  • Customer Relations Executive

    2 days ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Customer Relations Executive - Crewe, Cheshire - Onsite - Salary: £25,918.28 - Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize! - About Our...

  • Vehicle Technician

    1 week ago

    Crewe, United Kingdom The Recruitment Solution (London) Ltd Full time

    Vehicle Technicians Are you looking for an opportunity to be part of a dealer group that can offer a great salary including a basic salary of over £36,000 for a service/maintenance Technican. Up to £46,000 basic salary depending on experience! Also a great bonus scheme, benefits and a 4 day week! The Recruitment Solution are currently recruiting for...

  • Customer Relations Executive

    1 day ago

    Crewe, United Kingdom Likewize Full time

    Description : Customer Relations Executive Crewe, Cheshire - Onsite Salary: £25,918.28 Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize! ...

  • Vehicle Technician

    5 days ago

    Crewe, Cheshire East, United Kingdom The Recruitment Solution Full time

    Vehicle Technicians Are you looking for an opportunity to be part of a dealer group that can offer a great salary including a basic salary of over £36,000 for a service/maintenance Technician. Up to £46,000 basic salary depending on experience Also a great bonus scheme, benefits and a 4 day weekThe Recruitment Solution are currently recruiting for...

  • Quality Engineer

    2 weeks ago

    Crewe, United Kingdom Unipart Rail Full time

    We are looking for a Quality Engineer to join our team based at the Crewe site.Reporting to the Quality Manager, and working as part of a small team, you will provide support and advice to the Crewe Service Centre on the management, implementation, operation,monitoring and review of the Quality Management System in accordance with business and customer...