Repairs Administrator
3 weeks ago
Job Description:
Repair Administrator
Crewe, Cheshire
Monday-Friday, 42.5 hours a week
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
About the role
As a member of the Repairs Administration team at Likewize, you will be responsible for the correct management and scheduling of repairs into our internal repair centre based on an allocated line of business. Working alongside the relevant management within the logístical operation, you will ensure that devices received are repaired and dispatched within the agreed SLA’s, whilst also maintaining correct repair status management through our IT systems.
Your main responsibilities will include:
- Management of repairs conducted across your given line of business through first in, first out implementation (FIFO)
- Repair administration for any received devices not eligible for repair through an exceptions route (SAW) request
- Processing of bulk device returns to refurbishment suppliers
- Customer and accounts escalations and queries across multiple workstreams
- Repair scheduling for all technicians setup for each workstream
- Repair status management
- Respect the value of information by following Likewize's data protection / information security policies and procedures
To be successful in this role, you should have:
- Computer literacy required, including good working knowledge of Microsoft Excel
- Excellent communication skills.
- Previous experience in repair or inventory management
- Previous experience with administration work is essential due to the nature and volume of orders moving through the operation each day
What’s on offer?
Here at Likewize we offer a competitive salary along with an array of benefits and career development.
Company Benefits
- Flexible working
- Free access to onsite gym
- Subsidised canteen including Costa Coffee
- Health Cash Plan, including dental and eye care.
- Enhanced Maternity, Paternity and Adoption leave pay
- Full training provided
- Samsung Partner discount
- Additional benefits coming soon from network providers
- Ensure Fairness & Embrace Differences_
- We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone._
- We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated - and are essential to our success._
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