Administrative Assistant

4 days ago

Crewe, United Kingdom The Guinness Partnership Full time

The Guinness Partnership's Extra Care homes allow older people with a care need to live as independently as possible in their own apartment, but also as part of a community. We are on hand to provide care and support when it is needed; we are proud to make a real difference to our customer’s quality of life.

We want to provide great person centred services that enable our customers to live positive, independent lives - and because everything we do is about our customers, our communities and our people, any profit we make is re-invested back into our business so that we can continue to deliver the highest quality of care.

We currently have a part
- time permanent opportunity for an experienced Administrator to join our team in Pickmere, working 8 hours per week on Saturday and Sunday.

We want an individual with the energy, drive and ambition to make a positive impact on our organisation and our customers. Previous experience of working within a reactive environment would be advantageous. You must be self-motivated, have a “can do” attitude and work as part of a team to produce high quality results.

**Key Responsibilities**:

- Help develop, implement and monitor administrative processes to ensure the efficiency and quality of the service delivered by the team.
- Report repairs.
- Maintain records and produce regular statistical information and management reports.
- Undertake general office duties as required, e.g. photocopying, filing, typing, post, etc.
- Handling cash and banking.
- Produce accurate documentation.
- Helping with rent accounts.

**Skills and Experience**

**_ Essential_**
- Excellent Customer Service
- Good standard of literacy and numeracy
- Good communication and people skills
- Awareness of basic first aid
- Ability to record and produce minutes of a meeting
- Practical approach to problem solving and awareness of daily living tasks
- Able to handle difficult people and deal with conflict in an effective way, appropriate to the customer group
- Able to demonstrate Guinness behaviours

**_Desirable_**
- Knowledge and awareness of the effect of disability/ageing on daily living skills
- Awareness of physical and mental health issues affecting older people
- Working knowledge of local area, contacts and facilities
- Knowledge of social housing and laws
- Knowledge of Publisher

**Qualifications**:

- Good level of education to GCSE level or equivalent.

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