Warranty Customer Service Advisor

6 months ago

Crewe, United Kingdom EMaC Ltd Full time

**Job summary**:
The role requires high-quality administration, data entry, quality checking, and an understanding of repair assessment. Repairs should be authorised, amended, or rejected following the guidelines set by the Assessors.

**Main Responsibilities**:

- Collaborate with Maintenance Assessors and the Maintenance Supervisor to continuously enhance EMaC’s maintenance services.
- Work with the Maintenance Assessors to ensure all repair requests are processed with accurate diagnostics and quality controls.
- Ensure all repair requests comply with policy guidelines.
- Manage the complete resolution of repair requests after assessment, including handling consumer or client complaints.
- Perform high-quality data entry to support the administration of our maintenance products.
- Assist the department with the administration and correction of policy details.
- Record required data in an online platform.
- Proactively gather all relevant data and clearly identify reasons for accepting, amending, or rejecting repairs based on system notes.
- Liaise with personnel from the approved repair network, policyholders, and independent Advisors to support repair administration.
- Participate in training and product information exchanges.
- Complete all tasks to meet the minimum quality standards set by EMaC and within the agreed SLAs.
- Be involved in User Acceptance Testing to ensure our new releases match the required standard of administrative processing.

Other Duties:
It is a requirement of this position that the post holder acts responsibly and complies with all policies and procedures as identified in the Company Handbook.

To ensure that the status and image of the Company both internally and externally is always maintained.

Communicate effectively between departments regarding the business both internal and external.

Monitor and provide support to customers/dealers where actions are required.

Support new staff members with training where applicable

All employees are expected to carry out any reasonable instruction given by their senior manager, in line

with business requirements.

Classification: General

Knowledge, Skills and Experience
- High level of customer service experience.
- Self-motivated, flexible, and reliable.
- Possess a growth mindset and embrace change.
- Ability to work well and remain calm under pressure with a professional approach, delivering highquality work.
- Confident in approach.
- Ability to self-motivate.
- General PC skills.
- Dispute resolution or complaint handling experience.
- Quick learner, able to adapt to a busy office environment.
- Attentive to detail.
- Understanding of EMaC’s operational practices, metrics, and general procedures is preferred but not essential.

**What you’ll get in return**:

- No late evenings.
- The chance to achieve a monthly bonus £100 on top of your monthly wage.
- 25 days holiday increasing to a maximum of 32 days with service (plus bank holidays).
- Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance.
- Employee Recognition Awards.
- Long Service Award Scheme.
- Working only 1 in 3 Saturday mornings (paid at time and a half).

**Job Types**: Full-time, Permanent

Pay: £23,260.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Referral programme
- Sick pay

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Crewe

  • Warranty Claims Advisor

    1 day ago

    Crewe, United Kingdom CV-Library Full time

    Warranty Claims Advisor Basic Salary of £28,000 - £30,000, plus Monthly bonus  37.5 hours per week Monday to Friday, plus 1 in 3 Saturday mornings (as overtime) Based in Crewe, with hybrid working options Leading Automitive Services provider My client who is the UKs leading provider for vehicle aftersales and service plans are...

  • Senior Service Advisor

    3 weeks ago

    Crewe, United Kingdom CV-Library Full time

    Senior Service Advisor - Crewe Salary - Up to £35,000 Basic + Bonus Days - Monday - Friday, 8am - 5:30pm, Saturday mornings on a rota Ref - OC19169 We have a new job vacancy available for Service Senior Advisor in Crewe. This role suits a Service Seior Advisor, who is looking for a long-term career filled with progression opportunities and...

  • Senior Service Advisor

    7 days ago

    Crewe, United Kingdom Octane Recruitment Full time

    Senior Service Advisor - CreweSalary - Up to £35,000 Basic + Bonus Days - Monday - Friday, 8am - 5:30pm, Saturday mornings on a rota Ref - OC19169We have a new job vacancy available for Service Senior Advisor in Crewe. This role suits a Service Seior Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning...

  • Customer Service Advisor

    5 months ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Customer Service Advisor - Crewe, Cheshire - Onsite - Salary: £24,211.20 - Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize! - About Our...

  • Customer Service Advisor

    5 months ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Customer Service Advisor - Crewe, Cheshire - Onsite- Salary: £24,211.20- Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!- About Our...

  • Customer Service Advisor

    6 months ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Customer Service Advisor Crewe, Cheshire - Onsite **Salary**: £22,550.16 per year Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at...

  • Customer Service Advisor

    5 months ago

    Crewe, United Kingdom Likewize Full time

    Description : Customer Service Advisor Crewe, Cheshire - Onsite Salary: £24,211.20 Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize! ...

  • Service Advisor

    6 months ago

    Crewe, United Kingdom Lookers Plc Full time

    OTE: GBP £34,800.00/Yr. Overview: **Crewe BMW/MINI** **44 Hours weekly** **£30,000 per annum** Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager, David Wilson. With ongoing investment...

  • Customer Service Advisor

    6 months ago

    Crewe, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - CREWE - £21840.00** We are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team. **COMPANY BACKGROUND** Established over 20 years ago, the...

  • Customer Service Advisor

    5 months ago

    Crewe, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - CREWE - £23920.00** We are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team. **The start date will be the beginning of May.** **COMPANY...

  • Customer Service Advisor

    2 months ago

    Crewe, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITS We are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team. COMPANY BACKGROUND Established over 20 years...

  • Warranty Returns Specialist

    6 months ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Warranty Returns Specialist Crewe, Cheshire (onsite) Monday-Friday, 42.5 hours a week £26,625 per annum As part of our continued growth Likewize is expanding its award-winning services, providing customers with even more choice, and extending the lifecycle of millions of devices. About Our Company Likewize is the fastest growing tech...

  • Customer Service Advisor

    5 months ago

    Crewe, United Kingdom Likewize Full time

    Description : Customer Service Advisor - German Speaking Crewe, Cheshire - Onsite Salary: £24,211.20 Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at...

  • Customer Service Advisor

    2 months ago

    Crewe, United Kingdom Anderson Wright Consulting Ltd Full time

    CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITSWe are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.COMPANY BACKGROUNDEstablished over 20 years ago, the company...

  • Customer Service Advisor

    2 months ago

    Crewe, United Kingdom Anderson Wright Consulting Ltd Full time

    CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITSWe are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.COMPANY BACKGROUNDEstablished over 20 years ago, the company...

  • Warranty Returns Specialist

    5 months ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Warranty Returns Specialist Crewe, Cheshire (onsite) Monday-Friday, 42.5 hours a week £26,625 per annum About Our Company Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and...

  • Warranty Returns Specialist

    6 months ago

    Crewe, United Kingdom Likewize Full time

    Job Description: Warranty Returns Specialist Crewe, Cheshire Monday-Friday, 42.5 hours a week **Salary**: About Our Company Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support....

  • Customer Service Advisor

    5 months ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    Job Advert **Customer Support Advisor** **Job Title**:Customer Support Advisor **Location**: Herald Park, Herald Drive, Eurosales, Crewe, CW1 6EG **Schedule**:Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays) **Heard of us?** We are an ambitious, forward-thinking global business who build transformative solutions for our...

  • Customer Service Advisor

    4 weeks ago

    Crewe, Cheshire, United Kingdom Get Staffed Online Recruitment Full time

    Job Title: Customer Service Advisor - Telematics Location: Crewe, CheshireSalary: Up To £24,000 + monthly bonus Our client is seeking a skilled and customer-focused individual to join their team as a Customer Service Advisor. Their Customer Service Advisors are really important to them. You will play a vital role in providing exceptional support to their...

  • Customer Service Advisor

    2 months ago

    Crewe, Cheshire, United Kingdom Get Staffed Online Recruitment Full time

    Job Title: Customer Service Advisor - Telematics Location: Crewe, CheshireSalary: Up To £24,000 + monthly bonusOur client is seeking a skilled and customer-focused individual to join their team as a Customer Service Advisor.Their Customer Service Advisors are really important to them. You will play a vital role in providing exceptional support to their...