Customer Service Advisor

2 weeks ago

Invergordon, United Kingdom Kens Garage Full time

Here at Kens GARAGE Peugeot in Kildary, we are looking for a Customer Service Advisor to join our team and act as a liaison between our customers and our Mechanical Technicians.

The responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loan cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with our customers to understand their needs and provide our Mechanical Technicians with the information required to provide excellent service.

Full training will be given by our team in Service.

**Responsibilities**
- Answer questions about service outcomes, schedule and book appointments
- Provide customers with information and advice on warranty protections
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business

**Requirements and skills**
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills
- Excellent skills in IT would be beneficial

**Frequently asked questions**

**What does a Service Advisor do?**

Our Service Advisor is the main point of contact for customers looking to get their car serviced at a dealership. They work closely with Mechanical Technicians and explain pricing details of repairs with clients as needed.

**What are the duties and responsibilities of a Service Advisor?**

Our Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues.

**What makes a good Service Advisor?**

A good Service Advisor must have excellent customer service skills as they work directly with customers. They also need a strong understanding of automotive technology to relay information from the customer to the Service Technicians to ensure the vehicle is repaired properly.

**Who does a Service Advisor work with?**

A Service Advisor works with customers to understand their needs, but they also work with Auto Mechanics to ensure the customer’s vehicle receives the required services.

Kens Garage Kildary is part of the Bannerman Company Ltd - it provides a bright future to all employees. The company offers a private pension to all employees with employer contributions plus 28 Days annual Holidays as year.

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Invergordon: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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