Head of Highland Residential

**Head of Highland Residential (Inverness) Ltd (HRI13)**

**Details**:
Contract Type: Permanent

No of Positions available: 1

Working Hours: 35 hours per week

**Salary**: £57,281 - £60,237 Grade C4-C1

Location: Invergordon/Inverness/Hybrid

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As we approach our 50th birthday, Albyn Housing Society has a fantastic opportunity for an

Accounts Receivable Advisor to join our passionate and enthusiastic team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives
- we want someone to join us who shares and exhibits these values of:
“Being Caring”

Being Adaptable

Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways.

We have a hybrid working model of ‘Hub, Home and Roam model”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

**_____________________________________**

**About the Role**

We have an exciting opportunity for an enthusiastic and organised individual to join the Albyn

Housing Group.

The purpose of the Head of Highland Residential is to strategically develop, improve and manage the organisation’s service delivery across lettings, factoring and sales, with a focus on continuous improvement. To be ready as Head of Service, to seek and uptake business opportunities that contribute to the strategic objectives of the Albyn Group, providing benefit to the company and its users, contributing to the charitable and social aims and objectives of the Group. To identify, research and implement trading activities that meet group strategy and fall within the objectives of the Society and are in line with the Highland Residential Business

Plan.

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**Main Responsibilities**
- Provide strategic leadership and management to the staff team, ensuring that a high quality and effective service is delivered
- Ensure compliance with applicable laws, regulations and rules through delivery of the services of Highland Residential. Develop and manage the company operational staff structure in accordance with approved business plans and development needs.

Develop, supervise and motivate the staff in accordance with business objectives
- Actively participate as a member of Albyn’s Operational Management team and as required, the Albyn Leadership team to provide effective and motivational leadership; being a positive promoter to drive continual improvement across the Albyn group, focusing on initiatives that provide greater alignment, harmonisation and opportunity for effective and efficient delivery of business
- Produce for review by the Group Chief Executive, the annual business plan and

Annual Performance Report in accordance with the Group strategic objectives and approved Board strategy
- Implement and review the corporate strategies and policies required within Highland

Residential and in compliance with relevant legislation
- Produce and maintain legal documents in accordance with approved business practices and in compliance with relevant legislation; to include tenders, contracts, leases and service agreements
- Prepare management papers and business reports. Attend, present and contribute at Highland Residential and AHS board meetings as required
- Conduct business development exploration across related sectors, through the understanding of user needs. Identify business opportunities across existing and new target user groups, strategic partners and geographic market sectors and prepare and present options appraisals for consideration by the Group Chief

Executive and Highland Residential Board
- Manage the business relationship between Albyn and its subsidiary company to ensure correct governance and on-target delivery in line with relevant Service Level and Inter-Company agreements
- To maintain and further embed a customer-centred approach to service delivery throughout the organisation, working with colleagues to continuously improve
- processes, procedures and performance to deliver exemplary customer service to all internal and external customers and stakeholders

**Business Improvement, Management, Expansion and Growth**

Your day-to-day activities will encompass the business improvement, expansion and