Hotel Front Office Team Leader

6 days ago


Edinburgh, United Kingdom Novotel Edinburgh Park Full time

Our mission at **Novotel Edinburgh Park hotel** is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

**As part of our team, a Front Office Team Leader you will have**:

- Salary £11 - £11.50 / h, depends on experience
- £400 welcome bonus after completing probationer period
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant
- Discounted hotel rates all over the world in 5000 Accor Hotels
- Free onsite parking
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- Min 2 year front office experience in quality, 4-star hotel
- Proven record of driving guest quality and satisfaction
- Solid leadership skills
- Front office Experience in Accor in multi-tasking brand is advantage

**As our next Reception Team Leader, you**
- Provide support and leadership to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Effectively running the front office operations with a hands-on approach no matter how easy or challenging the day is.
- Offer excellent customer service to our guests and create memorable experiences to everyone.
- Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Work as duty manager when required, handle guest complains, drive quality to achieve our target and avoid public complaint.
- Lead ALL / our loyalty program and recruitment.

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£11.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus

Application question(s):

- At least two year hotel reception experience in a quality 4 or 5-star hotel

Work Location: One location

Reference ID: FOTLJAN



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