Night Team Leader

6 months ago

Edinburgh, United Kingdom Braid Hills Hotel Full time

At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a **Night Team Leader **working for the **7H managed hotels**, you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.

7H have 4 core important values which are central to the success of the hotel;
**Ownership|** We think and perform like owners

**Driven|** We have a constant desire for improvement

**Transparency|** We ensure clarity in communication so that there are no surprises

**Investment in our People|** We continuously invest in our people to ensure that they are the best that they can be
- To lead from the front each night, offering hands on support to the Nights Team and Front Office team.
- Conduct daily briefings with the nights team to ensure that they have a comprehensive and clear understanding of the key priorities each night
- Arranging regular floor walks, at least on a weekly basis, with F&B and Rooms departments to identify the key priorities for your team’s focus
- Check in/out tasks

To ensure all tasks are being carried out and checklists are completed by the nights team on all shifts
- To manage the nights team to ensure a smooth running of the front office department on all shifts.
- To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Front Office Manager immediately
- To take reservations
- To assess staffing levels and follow the recruitment process for the nights department
- To complete a nights department rota on a weekly basis to ensure sufficient cover for the hotel business and operations whilst also ensuring payroll costs remain in line with budget
- To cover Nights shifts where required
- To develop and train new and existing staff on any new hotel standards and procedures and to ensure all staff are fully trained in all front office procedures.
- Recruitment tasks including interviewing and selecting
- To ensure night audit is effectively run
- Ensure all rotas are loaded into EPS and signed off by the set deadlines
- Previous experience within same role in hotels
- Ability to provide and demonstrate exceptional guest service
- Positive can-do attitude
- Great charisma & people skills
- A good ability to manage business/workflow priorities
- Excellent communication skills both oral and written

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: Braid033446

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