Out of Hours Customer Service Advisor

2 weeks ago


Leeds, United Kingdom Manpower Full time

**Customer Service Advisor - Out of Hours TEAM, Leeds**

**Type - Hybrid**

**Length of contract - temporary ongoing**

**Working hours
- mix of days, nights and weekend - 12 hours shifts 6am to 6pm / 6pm -6am**

**Pay - £12.64 ph**

The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to beconsidered for the role

To begin with the role would be days in the Leeds office for full training (the first 2 weeks at least would be in the office).

Once trained the shift pattern would be 14 x shifts over 3 weeks followed by one week off, the shifts are made up of days, nights and weekends (including bank holidays).

The shifts are 12 hours but include 2 x 15-minute breaks and 1 hour 17 minutes for lunch break on each shift. 6am - 6pm and 6pm - 6am

The role is hybrid working which means some of the day shifts would need to be worked in the office, all nights and weekends are to be worked at home

The hourly rate is £12.64 per hour with 20 days annual leave per year (this is in addition to the week off each month from the shift pattern)

**Main Responsibilities**
- Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards
- Actively listen to customer and colleagues, clarifying requirements and setting expectations
- Manage queries by accurately understanding and managing customer contact with excellent attention to detail
- Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met
- Real time management of incidents and escalations
- Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems
- Working with third party suppliers
- Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs
- Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority
- Raising purchase orders to facilitate the completion of work orders
- Logging all necessary information to enable the optimum engineering response
- Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence
- Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites
- Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre
- Maintain accurate records for out of hours teams to ensure mínimal disruption
- And any reasonable request



  • Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...


  • Leeds, United Kingdom University of Leeds Full time

    **Customer Service Advisor**: **Main Duties and Responsibilities**: As a Customer service advisor your main duties will include: - Delivering an excellent customer service by providing a professional and positive welcome to customers and by adhering to our service standards and values; - Working with colleagues to continually improve and develop our...


  • Leeds, United Kingdom University of Leeds Full time

    **Customer Service Advisor**: **Overview of the Role**: As the main point of contact for customers, you will be responsible for providing an efficient and helpful service at our fitness and sport complex at the University of Leeds. The University has invested £1.2M to expand ‘The Edge’ sports facility and provides state of the art fitness and class...


  • Leeds, United Kingdom The Recruitment Co Full time

    We are currently recruiting for Customer Service Advisors to join a team in Leeds (LS15) on a permanent basis. You would be working with a well known home repairs company, handling calls from customers and helping with their queries. Role - Customer Service Advisor (Repairs) Answering inbound contact from customers who need a home repair, liaising with third...


  • Leeds, United Kingdom ARK Recruiting Full time

    We’re seeking Customer Service Advisors - **working from home (fully remote).** Telephone experience isn’t essential and work from home equipment (computer) is provided. Career progression and flexible shifts available. **Customer Service Advisor pay**: £19,760 per annum, pay relates to applicants ages 23+. **This is a work from home...


  • Leeds, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Leeds** **Salary of £21,598 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...


  • Leeds, United Kingdom EMIS Group Plc Full time

    **Our Vision and Your Impact** Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for **Customer Service Advisors** **to join our Service Desk function in...


  • Leeds, United Kingdom HR GO Recruitment Full time

    **Job Title: Customer Service Advisor**: - **Location: Leeds**: - **Salary/Hourly Rate: £11.44 per hour**: - **Job Type**:Temporary**: - **Working hours/days: Monday to Friday, 8.30am-4.30pm** HRGO Recruitment are looking for an enthusiastic and energetic character to join one of our clients based in Leeds as a Customer Service Administrator. You will...


  • Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

    This role is working as a Customer Service Advisor for a well known, Leeds Centre based firm for a minimum of 6 months. They are currently experiencing a very busy period and require some temporary support, with the potential for the role to turn permanent.This role is paid weekly each Friday. **Client Details** This role is working as a Customer Service...


  • Leeds, United Kingdom Hector Francis Full time

    On behalf of our blue-chip client based in Leeds, we are recruiting a customer service advisor to join their team on a full-time basis. **Title: Customer Service Administrator** **Reports To**: Depot Manager **Salary - 25k - 28k Annually **(dependent on experience) **Working Hours -** Monday to Friday 8am-5pm **Purpose of Role**: To help support the...


  • Leeds, United Kingdom Centric Talent Full time

    Customer Service Advisor Leeds LS27 - £12.02 per hour - Temp to Perm -> Apply Today! Centric Talent are currently recruiting for Customer Service Advisors on behalf of our client, who are a finance factoring company that specialises within the UK automotive repair industry. Our client is a fast-growing business and can provides a variety of...


  • Leeds, United Kingdom Blue Octopus Recruitment Ltd Full time

    Fixed Term for 6 Months (Maternity Cover) -we would consider both full time or part time hours We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and...


  • Leeds, United Kingdom cvgroupjobs Full time

    **Are you looking to join a vibrant, forward thinking and all-round fabulous business?** **Do you want to work Monday to Friday 9am to 5pm?** **Do you have fantastic communication skills and a curious mind?** **Do you want to train and work from the comfort of your own home, with us providing the computer and equipment to get you started?** **If the...


  • Leeds, United Kingdom Yucca Recruitment Agency Ltd Full time

    **Customer Service Advisor - ASDA! Temp to Perm** There will be a full week's training in the first week at Asda's offices **Job Purpose** This position is responsible for outbound customer contact and issue resolution with an emphasis on customer retention and loyalty. This is a high-volume task driven role. **Key Accountabilities** 1. Provide support...


  • Leeds, United Kingdom Headway Recruitment Full time

    Customer Service - Communication skills - Microsoft Office experience **Customer Service Advisor** Our client is a forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. They support their customers with a range of products and services to...


  • Leeds, United Kingdom HRP Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK. HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network...


  • Leeds, United Kingdom XCL Group Full time

    **Role**: Customer Service Leader (Temporary) **Location**: Seacroft, Leeds **Salary**: £12.21 per hour **Hours**: Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm XCL Group are currently recruiting for a Temporary Customer Service Operative for our client based in Seacroft, Leeds. The client is a global electric manufacturing company. They are looking...


  • Leeds, United Kingdom Headway Recruitment Full time

    Customer Service Advisor - Claims Negotiator I am delighted to be supporting a well-established client based in Pudsey, who are seeking ambitious GAP Customer Service Advisor-Claims Negotiator to join their team. As a GAP Claims Negotiator, you will ensure that all inbound telephone calls are handled effectively and competently, providing a clear and...


  • Leeds, United Kingdom Technical Prospects Ltd Full time

    **Customer Service Advisor** **Offering £23,000 - £24,000 Basic Salary Plus Benefits.** **Customer Service Advisor - Key Responsibilities** - Create strong customer relationships and enhance the reputation of the business. - Managing and processing orders from start to finish. - Maintain a strong working relationship with all internal and external...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...