Customer Service Advisor

1 month ago


Leeds, United Kingdom Hector Francis Full time

On behalf of our blue-chip client based in Leeds, we are recruiting a customer service advisor to join their team on a full-time basis.

**Title: Customer Service Administrator**

**Reports To**: Depot Manager

**Salary - 25k - 28k Annually **(dependent on experience)

**Working Hours -** Monday to Friday 8am-5pm

**Purpose of Role**: To help support the highest standard of service delivered to PWR direct and broker customers

**Qualifications/ Experience/Skills Required for Role**:

- Excellent IT Skills
- Experience in a customer service role with basic commercial awareness.
- Excellent communication skills.
- Highly organised, determined and methodical
- Works with initiative

**General Duties will include**:

- Act as the primary day-to-day interface between PWR direct and broker customers
- Carry out all aspects of customer service work to enable PWR to meet its customer service targets
- Generate a strong focus on customer retention, development of customers and build strong relationships with all internal and external customers
- Answer and record all inbound calls and handle conclusion of all correspondence received within given timescales.
- Ensure prompt resolution of complaints and carry out pro-active customer service activity as directed.
- Consistently delivers on work processes and quality
- Compliance with the requirements of the company Management System (MS), as appropriate, in the execution of your duties. (Refer to Section 5.3 of the Company Manual, inc. Appendix 3)
- Ensure working safely remains the highest priority at all times in the execution of your duties

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Flexible Language Requirement:

- English not required

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: HF


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