Administration & Scheduling Assistant
4 weeks ago
Join our Specsavers Home Visits Team on a full-time basis as a Scheduler, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. A home where your previous expertise will be truly valued and where you’ll be given the opportunity to thrive. With a business that’s constantly expanding, both in the UK and abroad, the opportunities to expand your knowledge base and develop a career have never looked better.
**Role: Administration & Scheduling Assistant**
**Hours: Monday - Friday 9am to 5.30pm**
**Location: Mold, Flintshire**
**Experience: Customer service experience is essential, preferably from a contact centre environment**
**Salary: NMW**
It will be your responsibility to make sure every customer gets a great experience before or after having their appointment. It means supporting the scheduling team and listening to what the customer wants, booking in appointments, answering any queries that they may have regarding their spectacles or prescription to your best ability and making sure their needs are known before they are even seen. You’ll work to NHS guidelines (as well as our own high standards), give good, clear advice and make a positive impression, thanks to your polite and professional approach.
You will assist in the operation of the business to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.
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