Call Centre Representative
1 month ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.
**Duties**:
- Answer incoming calls from customers and provide assistance with their inquiries
- Handle customer complaints, provide appropriate solutions, and ensure customer satisfaction
- Analyze customer needs and recommend products or services that best suit their requirements
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with team members to ensure efficient call resolution and customer support
**Requirements**:
- Excellent verbal and written communication skills
- Strong ability to analyze customer needs and provide appropriate solutions
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Exceptional phone etiquette and interpersonal skills
**Salary**: £24,693.66-£29,235.02 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 04/04/2024
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