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Client Support

5 months ago

Wokingham, United Kingdom NicheCom Full time

**Job Brief**
Due to continued company growth, we are looking for someone with great initiative, confidence and a passion to succeed for the role of Client Support at our Wokingham head office. You will serve as the bridge between our clients and products, providing excellent customer service and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

**Core elements to this role include**
- To be able to identify customer needs and exceed client expectations.
- Developing and building strong relationships with clients and field staff.
- Able to identify any customer concerns, investigate and escalate/resolve problems in a timely manner.
- Maintain systems ensuring that all tasks are carried out and completed in line with company policy and procedures.
- A proactive approach and be happy to take on additional responsibility.
- Being flexible and willing to help out with any other area of the business as necessary.

**Who we are looking for**
- A solid individual who has a can do approach
- You must be able to work under pressure
- Excellent attention to detail
- Experience in delivering client-focused solutions based on customer needs
- Professional telephone manner along with excellent written communication skills.
- Bringing new ideas to the table for you and your team
- Building and maintaining strong, long-lasting customer relationships
- Excellent customer service skills
- High levels of computer literacy - using multiple systems.
- Organisation and prioritisation skills being able to work independently and within a team

**What we can offer you**
- 37.5 hours per week, Monday-Friday
- A proud history of career development
- A relaxed, supportive and friendly office environment
- On-site Car Parking
- Staff events/nights out
- Holiday increase with length of service
- Dress down Fridays

**About NicheCom**
NicheCom is one of the UK’s leading providers of estate agency marketing services and one of the few agencies that can produce professional photography, video, accurate floorplans and EPCs from a single property visit. NicheCom also provide elevated and drone photography as well as 3D immersive tours.
Providing a range of marketing services from our Berkshire head office for almost 30 years, we are unlike any other property marketing agency in that we have complete control of the production of all marketing assets, at every step of the process. As well as our fully-employed network of over 110 photographers, we also have a team of processing staff based in South Africa.
Furthermore, we have a specialist in-house team dedicated to our clients’ design and print requirements, providing a one-stop-shop for all marketing needs.

**Salary**: £20,000.00-£24,000.00 per year DOE

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location